Japeth Cole Custodio
Software Engineer
Tubigon
Summary
Detail-oriented, organized, and meticulous employee thriving in fast-paced environments and consistently meeting tight deadlines. Dedicated team player enthusiastic about contributing to company success. Proactive and goal-oriented with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, quickly learning and applying new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work History
Software Engineer
Capgemini
Cebu City
04.2023 - Current
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Applying engineering principles and programming knowledge.
- Monitoring, maintaining, and improving existing software.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborating with others to ensure software projects meet specifications.
- Establishing and following security protocols.
- Writing clean, scalable, and efficient code in various programming languages.
Service Desk Engineer Level 2
CapGemini
07.2022 - 03.2023
- Answering IT-related queries on a call or through real-time messaging.
- Replicating, upgrading, and managing crucial infrastructure.
- Gathering and assessing feedback to improve customer satisfaction.
- Optimizing, fixing, and maintaining software and devices.
- Assisting users in investigating and resolving problems.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Conducted research on emerging technologies to recommend upgrades or improvements that would benefit the organization''s overall IT infrastructure.
Team Lead Technical Engineer
Advance Security and Detection System (ASDS)
01.2020 - 01.2022
- 2nd project was in NAIA (Ninoy Aquino International Airport)
- We troubleshoot and fix the X-ray machines In the airport, Scanner from Level 1 to level 4
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Technical Support Engineer
Advance Security and Detection System (ASDS)
04.2019 - 01.2020
- 1st project was under BFAR (Bureau of Fisheries and Aquatic Resources)
- Installation of the Vessel Monitoring System (VMS).
- Providing an information on how the VMS works.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
- Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
- Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
- Demonstration of installation of the Very High Frequency (VHF) antenna and GPS that will receive and send information from the fishing Vessels.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information about VMS in clear terms to promote better understanding for non-technical users.
Education
Elementary -
Tabuelan Central School
Tabuelan,Cebu 06.2002 - 04.2009
High school -
Juan Pamplona National High School
06.2009 - 03.2013
Bachelor of Science - Electrical Engineering
University Of Cebu Main Campus
Cebu City 06.2013 - 04.2019
Skills
Python
Code debugging
Programming languages
Software design
Software applications
Technical support
Troubleshooting
Technical documentation
Technical analysis
Customer support
Hardware and software installation
Personal Information
- Age: 28
- Place of Birth: Tabuelan
- Place of Birth: Cebu
- Height: 5'10
- Weight: 76 Kgs
- Citizenship: Filipino
- Date of Birth: 08/06/96
- Gender: Male
- Marital Status: Single
Additional Information
Marielle Manalo (Supervisor)
ASDS
09754040058
Remmo Panaligan ( Senior Manager)
Capgemini
09276641417
Junnerie Villasan (Software Engineer III)
Arch Global Services (Philippines)
Timeline
Software Engineer
Capgemini
04.2023 - Current
Service Desk Engineer Level 2
CapGemini
07.2022 - 03.2023
Team Lead Technical Engineer
Advance Security and Detection System (ASDS)
01.2020 - 01.2022
Technical Support Engineer
Advance Security and Detection System (ASDS)
04.2019 - 01.2020
Bachelor of Science - Electrical Engineering
University Of Cebu Main Campus
06.2013 - 04.2019
High school -
Juan Pamplona National High School
06.2009 - 03.2013
Elementary -
Tabuelan Central School
06.2002 - 04.2009
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