Overview
Work History
Education
Timeline
Generic

Japee Daga-as

Property Consultant
Cebu City

Overview

12
12
years of professional experience

Work History

Property Consultant

Logix BPO
06.2024 - Current

Junior Customer Service Executive

Worldremit Services Centre Ltd
03.2020 - 12.2023
  • Manage queries on transactions via phone, chat, and digital case
  • Screen and verify customer's identification
  • Review transactions and identify suspicious activities
  • Monitor and release transactions

OMD Analyst

Sykes Asia
06.2012 - 02.2020
  • Intraday real-time monitoring of service level for all client's services skills at all sites
  • Real-time monitoring of agents' performance from all client services teams at all sites
  • Drive real-time adherence to the expected capacity against the actual performance to achieve service level and efficiency metric goals
  • Have real-time communication with the WFM team and operations when call-outs or changes need to be done
  • Review and process VTO/NPT/OT requests in real-time

Officer-In-Charge

Koronadal Commercial Corporation
  • Maintained records of employee attendance and performance
  • Organized and supervised shifts
  • Prepared reports on operational activities for upper management review
  • Analyzed daily sales figures to identify trends or opportunities for improvement
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses

Education

Bachelor of Science In Commerce, Major in Management Accounting - undefined

Gensantos Foundation College Inc
General Santos City
03.2010 - 3 2020

Juris Doctor -

Southwestern University PHINMA, Cebu City
Cebu City
03.2020 -

Timeline

Property Consultant

Logix BPO
06.2024 - Current

Junior Customer Service Executive

Worldremit Services Centre Ltd
03.2020 - 12.2023

Juris Doctor -

Southwestern University PHINMA, Cebu City
03.2020 -

OMD Analyst

Sykes Asia
06.2012 - 02.2020

Bachelor of Science In Commerce, Major in Management Accounting - undefined

Gensantos Foundation College Inc
03.2010 - 3 2020

Officer-In-Charge

Koronadal Commercial Corporation
Japee Daga-asProperty Consultant