Japee Daga-as
Property Consultant
Cebu City
Overview
12
12
years of professional experience
Work History
Property Consultant
Logix BPO
06.2024 - Current
Junior Customer Service Executive
Worldremit Services Centre Ltd
03.2020 - 12.2023
- Manage queries on transactions via phone, chat, and digital case
- Screen and verify customer's identification
- Review transactions and identify suspicious activities
- Monitor and release transactions
OMD Analyst
Sykes Asia
06.2012 - 02.2020
- Intraday real-time monitoring of service level for all client's services skills at all sites
- Real-time monitoring of agents' performance from all client services teams at all sites
- Drive real-time adherence to the expected capacity against the actual performance to achieve service level and efficiency metric goals
- Have real-time communication with the WFM team and operations when call-outs or changes need to be done
- Review and process VTO/NPT/OT requests in real-time
Officer-In-Charge
Koronadal Commercial Corporation
- Maintained records of employee attendance and performance
- Organized and supervised shifts
- Prepared reports on operational activities for upper management review
- Analyzed daily sales figures to identify trends or opportunities for improvement
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
Education
Bachelor of Science In Commerce, Major in Management Accounting - undefined
Gensantos Foundation College Inc
General Santos City 03.2010 - 3 2020
Juris Doctor -
Southwestern University PHINMA, Cebu City
Cebu City 03.2020 -
Timeline
Property Consultant
Logix BPO
06.2024 - Current
Junior Customer Service Executive
Worldremit Services Centre Ltd
03.2020 - 12.2023
Juris Doctor -
Southwestern University PHINMA, Cebu City
03.2020 -
OMD Analyst
Sykes Asia
06.2012 - 02.2020
Bachelor of Science In Commerce, Major in Management Accounting - undefined
Gensantos Foundation College Inc
03.2010 - 3 2020
Officer-In-Charge
Koronadal Commercial Corporation