Jan Walter Eustaquio

Roles:

Customer Service Support

• Communicate with customers via call, email and text about their experiences with the products and services
• Give advice on purchasing
• Listen to customer complaints or concerns and look to resolve the issues with the products and services
• Process orders
• Respond to customer questions about installing and using the products and services

Administrative Associate

• Generate report of shares
• Post and share new and existing items on sale from the client's closet to followers and parties on a strict schedule re-occurring daily
• Respond to simple queries from the client's followers

Liaison Officer

• Create accounts and portfolios on employment sites and job boards
• Enhance and revise cover letters and CV
• Forward cover letters and CV to suitable companies and organizations
• Handle and organize appointments and meetings
• Parse and file application forms
• Search the web for relevant career opportunities based on client's specifications

Skills:

• Telegram, EverSign, Hydra (CRM), Zoho (CRM), DocuSign, FedEx (create shipping label, file claim, track package), Microsoft Outlook, Microsoft Teams, Monday, UPS (create shipping label, file claim, track package), RingCentral, Zendesk

Roles:

• Construct a comprehensive program specification through written and oral communication with requester
• Verify program operations to be executed based on program requirements
• Examine and evaluate program specification into simple elements and translate program logic into coding language
• Formulate viable and alternative solutions to program errors or flaws
• Develop program code by combining all elements of design and inspect initial test result
• Perform testing on sample data-sets for program output verification
• Conduct extensive testing and deploying the program into pre-production and production environments
• Respond to program problems and provide necessary revisions to program code
• Perform additional evaluation and optimization to program code
• Implement updates to program code to adapt with new program requirements
• Administer user acceptance testing to guarantee program operations as expected
• Produce detailed documentation of program operations as a reference material by end users and for maintenance work
• Conduct research of guides, digests and technical bulletins to gain new knowledge and skills on understanding program requirements and developing program code
• Implement essential modifications, restorations and upgrades on existing programs

Skills:

• Basic administration of various platforms: AIX, Red Hat Enterprise Linux, Windows Server
• Agile methodology for application development
• Apache HTTP Server installation and configuration
• Automated installation, configuration and deployment of software on various systems
• Various software configuration management and integration tools: Chef, Docker, Jenkins, Vagrant
• Various IBM cloud computing and services: BlueMix, SoftLayer
• DevOps, a collaborative software development method
• Basic operation of Eclipse, an integrated development environment
• Various IBM middleware installation and configuration: IBM HTTP Server, MobileFirst Platform Foundation, WebSphere Application Server
• Java Development Kit and Java Runtime Environment installation and configuration
• Oracle Database Server installation and configuration
• Various IBM tools for software development and management: Rational Team Concert, Tivoli Service Automation Manager, UrbanCode Deploy
• Various programming languages: Batch, Perl, Python, Ruby, Shell
• Various authentication and encryption methods: HTTPS, SSH, SSL

Roles:

• Implement systems integration for Managed Services per client requirements
• Configure trading relationships on Enterprise System and trading partnerships on TGMS
• Participate with project management to implement functional specifications
• Collaborate with map development to perform and execute CAT process
• Install conversion applications on staging and production environments
• Form and inspect work documents for project management
• Ensure integrity of Managed Services solutions for turnover to production support
• Communicate with clients and trading partners to verify project details and formulate solutions
• Develop new solutions or enhancements to existing ones to accommodate new client requirements

Skills:

• Proprietary software: Application Integrator, Enterprise System, Managed Services, Trading Grid
• Electronic Data Interchange (EDI) standards, specifications, transmissions and interpretations
• EDI mapping utilities
• webMethods products and tools
• AS2 (data transport specification), FTP/SFTP/SSH (network protocol), HTTP (application protocol), VAN (hosted service)
• Enterprise Resource Planning (ERP)

Roles:

• Analyze project requirements, check and verify the elements in relation to the conversion to be applied
• Program simple to complex applications to build elements such as headline, body and more as defined in the functional instructions
• Create mandatory build corrections, enhancements and maintenance based on quality findings
• Assure code integrity and stability via internal and external code reviews
• Deploy authorize applications to a secured repository through an automated or manual transfer
• Devise processing instruction which details the loading process of the conversion program
• Track status of the conversion program to work with the client related issues and bugs
• Examine developed applications to check possible errors and faults
• Guarantee completeness of project-related data to effectively perform analysis, design, implementation, validation, deployment and management tasks

Skills:

• Software development life-cycle, methodology and process
• DTD, HTML, SGML, XML, XSL and XSLT implementations
• Java, OmniMark, Perl, PHP, PL/1, SQL and Unix scripting
• Citrix MetaFrame applications
• Web hosting technologies
• Ports, RPM and SRPM management systems

Roles:

• Deliver service and support to customers by operating automated call distribution phone software via VoIP
• Assist customers to provide and process information in response to concerns, inquiries and requests about VAIO products and services
• Diagnose and resolve technical hardware and software problems involving application usage, general computing, internet connectivity, system recovery
• Collect customer details and determine the issue by analyzing and evaluating the symptoms via research on required data using available resources
• Identify and escalate priority issues per customer specifications and redirect concerns to appropriate service
• Provide alternative aid and solutions where appropriate, follow-up and make appointed call backs to customers where necessary

Skills:

• Understanding of customer service fundamentals and practices
• Ability to communicate clearly and precisely
• Computer troubleshooting
• Capability to multitask
• Relevant and up-to-date software applications and hardware equipment
• Proficiency in reading and writing
• Effective listening and speaking skills