Jansen balaoag
BAGUIO CITY,Benguet
Summary
Proactive professional with diverse experience in client-centric roles. Cultivates strong relationships and drives satisfaction through effective communication and service excellence. Utilises strategic thinking and adaptability to support operational goals and enhance customer experiences.
Overview
16
16
years of professional experience
Work History
Property Manager
Great Lakes Renaissance Properties, LLC
11.2023 - 08.2026
- Organised and maintained accurate records of all property transactions, including leases, maintenance requests, and financial statements.
- Negotiated lease agreements with tenants, achieving favourable terms that maximised landlord returns and tenant satisfaction.
- Dealt with nuisance issues impacting tenant happiness and occupancy rates.
Customer Service Representative
locumloop
03.2024 - 05.2026
- Addressed customer service enquires quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Sales Representative
Local Splash
12.2022 - 01.2024
- Cold-called prospective customers to build relationships.
- Offered services to help promote small businesses on the first page of Google search results.
- Work from home
Sales Representative
Resource Marketing Corporation
04.2021 - 12.2022
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Cold-called American homeowners to pre-qualify them for the national solar incentive program.
- Work from home
Sales and Customer Service Representative
Bubbly Brands LLC
05.2018 - 03.2021
- Used software, databases scripts, and tools during phone calls to support positive communications.
- Attended meetings to discuss sales strategies and ways to improve services.
- Performed detailed outbound sales prospecting.
- Resolved customers’ concerns and answered queries over the phone, email, and live chat.
- Work from home
Customer Service Assistant
Teleperformance Philippines
Baguio city, Benguet
03.2010 - 04.2018
- Resolved customers’ concerns and answered queries over the phone.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Education
Bachelor of Science - Commerce
Divine Word College of Bangued
Bangued, Abra01-2005
Skills
- Account management
- Strategy development
- Customer rapport
- B2B and B2C sales
- Customer service
- Property management
- Lease negotiation
- Problem solving
Custom
14 PUROK 1 GABRIELA SILANG, BAGUIO CITY, BENGUET, 2600, +639165978799, +639684246843, jxn15ster@gmail.com
Timeline
Customer Service Representative
locumloop
03.2024 - 05.2026
Property Manager
Great Lakes Renaissance Properties, LLC
11.2023 - 08.2026
Sales Representative
Local Splash
12.2022 - 01.2024
Sales Representative
Resource Marketing Corporation
04.2021 - 12.2022
Sales and Customer Service Representative
Bubbly Brands LLC
05.2018 - 03.2021
Customer Service Assistant
Teleperformance Philippines
03.2010 - 04.2018
Bachelor of Science - Commerce
Divine Word College of Bangued