Jan Rovie Castillo

· Design, build, and test ServiceNow applications to align with business process and application requirements.

· Manage the day-to-day operations of three custom-scoped applications, including modules, components, and architecture.

· Enhance and develop three custom-scoped applications related to the procurement process.

· Utilize ServiceNow development tools to implement technical solutions, such as workflows, business rules, client scripts, UI policies, and UI actions.

· Demonstrate expertise in ServiceNow versions from Orlando through Utah.

· Utilize JavaScript (client-side and server-side scripting), HTML, CSS, and AngularJS (for portal configuration).

· Configure user roles, access controls, and data management within the ServiceNow platform.

· Collaborate with stakeholders to gather requirements and effectively communicate technical information with development teams and other departments.

· Prepare and present bi-monthly and business reports to business stakeholders.

· Conduct comprehensive testing, including regression testing, product testing, smoke testing, and user acceptance testing (UAT) to ensure the functionality and reliability of ServiceNow configurations and customizations.

· Create and maintain technical documentation, functional documentation, and requirements traceability matrix for each release.

· Conduct knowledge transfer sessions to enable other team members to understand the functional and technical implementation.

· Develop product test scripts and user acceptance test scripts.

· Lead and provide training to three junior software engineers on ServiceNow platforms and conduct knowledge transfer for the current project.

· Analyze and resolve production bugs and lower instance defects.

· Resolve more than 300 tickets, addressing queries and issues raised by application users.

· Maintained a desktop-based application using VB.NET.

· Developed a Work Management System (WMS) to track the progress of production work.

· Created a web-based application using ASP.NET with C# as the code behind.

· Implemented Dashboard using Chart.JS for data visualization and reporting.

· Responsible for graphic design tasks related to the web-based application.

• Managed digital archives to maintain organized file management system of images and video clips.
• Optimized and re-cut image and video files by identifying clips, editing and encoding videos and pulling screengrabs.
• Collaborated with other team to construct interactive presentations and analyze processes, events and services.
• Brainstormed ideas with other members of design team, collaborating on production of Films campaigns.

• Played key role in facilitating projects and contributing to every stage of film and video production.
• Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
• Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.