Multi tasking
Jan Rose Pontino
Referral Specialist/Virtual Assistant
Kabankalan, Province Of Negros Occidental
Summary
Dynamic individual with experience in managing front desk operations and delivering exceptional customer service. Known for excellent communication skills and adaptability, contributing to smooth team dynamics and client satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Agri Enterprenuer/Vegetable Farmer
Owner Operator Independent
Hinobaan Negros Occidental
04.2023 - Current
BPO Remote (Inbound & Outbound Calls)
BPO American
Bacolod City, Province Of Negros Occidental, Philippines (Remote)
09.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Receptionist Administrator
Lamees Spa
Kuwait
11.2015 - 03.2022
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and spa staff to enhance service delivery.
- Maintained organized records of client appointments, services rendered, and payment transactions.
Education
Bachelor of Science - Nursing
Colegio De San Agustin - Bacolod
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Customer relation
Communication
Trouble Shooter
Wide thinker
Management
Interests
Problem solving
Challenges
Timeline
BPO Remote (Inbound & Outbound Calls)
BPO American
09.2024 - 12.2024
Agri Enterprenuer/Vegetable Farmer
Owner Operator Independent
04.2023 - Current
Receptionist Administrator
Lamees Spa
11.2015 - 03.2022
Bachelor of Science - Nursing
Colegio De San Agustin - Bacolod
04.2001 -