Jan Randell S. Layson
Taguig, Metro Manila
Summary
Developed management skills in fast-paced corporate environment, focusing on project coordination and operational improvements. Demonstrates strong capabilities in team leadership and strategic planning, with proven track record of streamlining processes. Seeking to transition into new field, leveraging these transferable skills to drive success in diverse settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Management Officer
MG Motor Philippines
Taguig, Metro Manila, Philippines
07.2024 - Current
- Conducted regular performance reviews with team members to ensure continuous improvement in service quality and efficiency.
- Established performance metrics and monitored progress toward goals, ensuring timely adjustments were made as necessary for optimal results.
- Collaborated with sales and marketing departments to develop promotional campaigns for after-sales services, driving revenue growth.
- Designed comprehensive reporting templates that tracked key metrics related to after-sales operations, providing valuable insights into areas needing optimization or enhancement initiatives.
- Analyzed customer feedback data to identify areas of improvement within the after-sales department, leading to enhanced service offerings.
- Conducted thorough market research to identify new business opportunities, leading to successful expansion of dealers
Process Control and Standards Engineer (Supervisor)
Sojitz G Auto Philippines
Quezon City, Philippines
09.2023 - 06.2024
- Create standard service procedures to improve maintain and improve customer satisfaction
- Assist flagship dealers on improving their after sales operations
- Perform orientation or training for newly released standard service process
- Monitor the performance of dealers in terms of customer satisfaction and retention
- Prepare fiscal year budget allocations and monitor utilization to date
Process Control and Standards Engineer (Supervisor)
Mitsubishi Motors Philippines Corporation
Santa Rosa, Laguna
03.2017 - 09.2023
- Conducts audit semi-annually to assure that the dealer complies with the Standard Process
- Design and implement programs that will help the dealers to increase their business profit without sacrificing customer service
- Construct guidelines for standard service process
- Prepare annual budget for travel funds and projects
- Lead all Gemba Kaizen Activities
- Monitor and analyze the Key Performance Indicators of dealers and provide suggested preparations for possible business expansion
Building Engineer
Ayala Land The Columns (ALVEO)
Makati City, Philippines
04.2016 - 02.2017
- Accommodate owners and tenant with regards to their unit concerns
- Compliance assurance for statutory and regulatory requirements
- Interpreted mechanical, electrical blueprints and schematics to perform installations or repairs
- Conveyed thoughts and recommendations to supervisors, contractors and other stakeholders to resolve building-related problems
- Spearheaded energy management program to drive performance and minimize operating costs
- Liaised with vendor to coordinate quarterly fire alarm testing and maintenance
- Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds
Education
Bachelor of Science - Mechanical Engineering
University of Santo Tomas
Skills
- Root Cause Analysis
- Cost Analysis
- Project Planning
- Process Development
- Quality Assurance Controls
- Project Management
- Team collaboration
- Effective communication
- Customer service management
Certification
- 03/01/16, Mechanical Engineer Licensure
- 10/01/20, Leading and Managing Effective Teams
- 10/01/20, Leadership and Team Development
- 12/01/20, Strategic Management
- 10/01/21, Mitsubishi Motors Gemba Kaizen Expert
Additional Information
Martin Cumla Jr.
0915-816-2350
Mark Ferrer
0917-186-2217
Angeles Trinidad
0939-294-0951
Timeline
Network Management Officer
MG Motor Philippines
07.2024 - Current
Process Control and Standards Engineer (Supervisor)
Sojitz G Auto Philippines
09.2023 - 06.2024
Process Control and Standards Engineer (Supervisor)
Mitsubishi Motors Philippines Corporation
03.2017 - 09.2023
Building Engineer
Ayala Land The Columns (ALVEO)
04.2016 - 02.2017
Bachelor of Science - Mechanical Engineering
University of Santo Tomas