JANOS V. OYANGORIN
Valencia City
Summary
To seek a career position in a challenging but rewarding organization, bringing proven ability to effectively handle customer needs and ensuring the customer satisfaction is well performed.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Listing Support
BrightLocal
Valencia City, Bukidnon, Philippines
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Technical Service Representative (Phone and Internet) USA
Sitel Group Philippine Corp.
Makati City
02.2022 - 05.2024
- Provided technical support to customers via phone and email, ensuring prompt issue resolution.
- Diagnosed and troubleshot hardware and software issues, improving customer satisfaction rates.
- Collaborated with cross-functional teams to enhance service delivery processes and product knowledge.
- Developed training materials for new hires, fostering a culture of continuous improvement and learning.
- Analyzed customer feedback to identify trends and recommend product improvements to management.
- Mentored junior representatives on best practices in technical support, enhancing team performance.
- Documented support interactions for future reference.
- Played an instrumental role in reducing average call handle time by refining troubleshooting procedures based on real-world experiences.
Customer Service Representative (Payment Department) USA
FIS Global Solution
Taguig City
02.2021 - 12.2021
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Information Technology Administrator
Abella Midway Hospital
Valencia City
08.2019 - 02.2021
- Managed IT infrastructure, ensuring optimal performance and security of hospital systems.
- Coordinated training sessions for staff on new technologies, increasing user proficiency and satisfaction.
- Oversaw network administration, troubleshooting connectivity issues to minimize downtime across departments.
- Implemented cybersecurity measures, protecting sensitive patient information from potential threats.
- Mentored junior IT staff, fostering a culture of continuous learning and professional development within the team.
- Reduced downtime by effectively coordinating hardware and software maintenance activities.
- Maintained high server availability with proactive monitoring and timely troubleshooting of issues.
Education
Bachelor of Science - Information Technology
Bukidnon State University
Malaybalay City04-2019
Professional Education -
Valencia Colleges Incorporated
Valencia City05-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Decision-making
- Organization and time management
Timeline
Listing Support
BrightLocal
05.2025 - Current
Technical Service Representative (Phone and Internet) USA
Sitel Group Philippine Corp.
02.2022 - 05.2024
Customer Service Representative (Payment Department) USA
FIS Global Solution
02.2021 - 12.2021
Information Technology Administrator
Abella Midway Hospital
08.2019 - 02.2021
Bachelor of Science - Information Technology
Bukidnon State University
Professional Education -
Valencia Colleges Incorporated
TRAINING AND SEMINARS
- Bizbox DOH-EMR Orientation and Philhealth E-claims Forum January 21, 2020 Davao City
- Communication Skills Training February 1, 2019 Advance Training Concentrix CDO
- Bukidnon Information Technology Summit 2017 March 29, 2017 Bukidnon State University Malaybalay City
Personal Information
- Age: 27 years old
- Date of Birth: August 31, 1997
- Gender: Male
- Height: 5’6”
- Nationality: Filipino
- Civil Status: Single
- Religion: Roman Catholic
- Father: Rizaldo C. Oyangorin- Farmer
- Mother: Leonida A. Virtudazo- House keeper