JANN LOUIS LIVA PACRES
Address: Catalunan Pequeno Davao City
Summary
Knowledgeable and dedicated professional with extensive experience in management, leadership, and customer service. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
BUSINESS OWNER, DIRECTOR OF OPERATIONS AND CEO
PEVA Management Consultancy Services
Davao City
06.2022 - Current
- Handle all BPO operations and review, analyze, and evaluate business procedures
- Implements policies and procedures/SOPs that will improve day-to-day operations
- Ensures work environments are adequate and safe
- Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership
- Handled a team of experts working on marketplaces such as: Amazon, Walmart, eBay, Meta, Shopify. Working on more than 212+ stores.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
CUSTOMER SUCCESS ASSOCIATE/INVESTOR SUCCESS ADVOCA
Simply Wall St
Remote
06.2020 - 04.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Applied creative problem-solving to user inquiries with the support of resources and leadership
- Engaged with customers over email, asked questions, and offered solutions
- Handled a high volume of inbound emails in a fast-paced environment
- Consulted with customers to assess needs and propose optimal solutions
- Built a library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
SENIOR REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE
Alorica Teleservices
Davao City
05.2018 - 07.2019
- Resolved issues through careful research and follow-up with customers.
- Interacted with customers regularly to maintain and enhance relationships.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Monitored service capabilities and collaborate cross-functionally to meet needs and resolve escalated issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Increased efficiency and team productivity by promoting operational best practices.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
CERTIFICATE OF COMPLETION: Japanese Language N5 - N5 Including Cross Culture Study And Work
Phil-Nippon Technical College
Laguna, Philippines 10.2017 - 01.2018
Certificate of Completion - Japanese Language - N4 Including Cross Culture Study And Work
Phil-Nippon Technical College
Laguna, Philippines 01.2018 - 03.2018
Certificate of Completion - Introduction To Food And Beverage Services - Introduction To Food And Beverage Services
National Institute For Technical Education
Luzon, Philippines 10.2021 - 11.2021
Skills
Business Development
undefinedTimeline
BUSINESS OWNER, DIRECTOR OF OPERATIONS AND CEO
PEVA Management Consultancy Services
06.2022 - Current
Certificate of Completion - Introduction To Food And Beverage Services - Introduction To Food And Beverage Services
National Institute For Technical Education
10.2021 - 11.2021
CUSTOMER SUCCESS ASSOCIATE/INVESTOR SUCCESS ADVOCA
Simply Wall St
06.2020 - 04.2022
SENIOR REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE
Alorica Teleservices
05.2018 - 07.2019
Certificate of Completion - Japanese Language - N4 Including Cross Culture Study And Work
Phil-Nippon Technical College
01.2018 - 03.2018
CERTIFICATE OF COMPLETION: Japanese Language N5 - N5 Including Cross Culture Study And Work
Phil-Nippon Technical College
10.2017 - 01.2018
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