Microsoft Excel
Jannice Echavia
Associate Quality Assurance Manager
Maribojoc, Bohol
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Associate Quality Assurance Manager
Ibex Global Solutions
01.2022 - Current
- Optimized testing strategies by identifying gaps in existing processes and recommending corrective actions.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Implemented lean manufacturing principles for streamlined workflows, reducing waste within QA processes.
- Determined quality department standards, practices, and procedures.
- Responsible for managing overall Quality Assurance department for a Retail program, overseeing the following sites: Bohol, Cubao and Davao
- Provides developmental feedback and formal fact‑based performance appraisals to Quality Supervisors on monthly basis.
- Ensures that Quality Analysts follow approved guidelines, SOP's and processes.
- Organizes time and work to manage priorities and meet deadlines.
- Responsible for retaining at least 95% of top performers and at least 85% of the overall team.
- Assists in identifying root causes of errors, provides recommendations, and action plans.
Quality Assurance Supervisor
Ibex Global Solutions
10.2021 - 01.2022
- Applied coaching techniques and tools to support team members in improving performance.
- Supervises Quality Analyst
- Do audit the auditor.
- Provides root cause analysis and audit findings to Operations.
- Provides real‑time feedback to Quality Analysts
Quality Assurance Analyst
Ibex Global Solutions
09.2019 - 09.2021
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Do call monitoring based on client's needs.
- Provide feedback to concerned agents and supervisors based on the audited contact.
- Send weekly reports to assigned team managers.
Sanitation Inspector
Toribia Badilla-Evasco Memorial Health Center
07.2018 - 09.2019
- Verified compliance with sanitation procedures through hands-on monitoring, inspection and coaching.
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Educated business owners about pest control methods, resulting in reduced infestations within inspected facilities over time.
- Prepares environmental sanitation program.
- Prepares sanitation reports and updates sanitation records.
- Attends to complaints and legal matters related to environmental sanitation.
- Responsible in water and food sanitation, vermin control, waste management, industrial hygiene and health education related to environmental sanitation.
Technical Support Professional
Stream Global Services Inc.
03.2012 - 07.2018
- Responsible in fixing high speed internet connection.
- Offers Speed upgrade to eligible clients. do basic troubleshooting for computers, smartphones and tablets.
- Do troubleshooting for plain old telephone system.
Branch Services Officer
Philplans
06.2011 - 12.2011
- Accepts payment for premium and loans
- Assist clientʼs inquiry with regard to their policy
- Releases commissions to agents
- Underwrites new business application
Financial Executive
Axa Phlippines
11.2010 - 06.2011
- Provided professional services and support in a dynamic work environment.
- Provide sound financial planning service to clients
- Offers life protection or investment‑linked protection plan
- Do after sales processing (Customer servicing
Sales Associate Specialist
Convergys
08.2009 - 08.2010
- Trained and supervised new employees to use selling strategies and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Developed strong rapport with customers and created positive impression of business.
- Provide customer service to credit card clients
- Inform clients of what other features they can add to their card
- Offers balance transfer, enrolling clients to Credit Protector or Credit Notify
Travel Specialist
PeopleSupport
02.2007 - 08.2009
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Proactively communicated any changes or disruptions in travel arrangements before they impacted the client's experience.
- Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.
Sales Representative
PeopleSupport
01.2006 - 02.2007
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Used customer insights to develop innovative sales strategies to increase sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Management Trainee
Rusty Lopez
06.2004 - 10.2004
- Participated in strategic planning sessions to contribute valuable insights into company direction and long-term goals.
- Established team priorities, maintained schedules and monitored performance.
- Described product to customers and accurately explained details and care of merchandise.
Education
Bachelor of Science - Biology
University of The Philippines Cebu College
Cebu City, Province Of Cebu, Philippines 05.2004 - 05.2004
High School Diploma -
Tagbilaran City Science High School
Tagbilaran, Bohol, Philippines 03.1999 - 03.1999
Skills
Problem-solving abilities
Process Analysis
Operations Management
Professionalism
Multitasking Abilities
Auditing Techniques
Analytical Thinking
Audit reporting
Time Management
Quality assurance background
Software
Microsoft Word
Powerpoint
Google Sheet
Calendar
Interests
Music
Browsing the net related to technology, excel formulas
Arts like dance and photography
Timeline
Associate Quality Assurance Manager
Ibex Global Solutions
01.2022 - Current
Quality Assurance Supervisor
Ibex Global Solutions
10.2021 - 01.2022
Quality Assurance Analyst
Ibex Global Solutions
09.2019 - 09.2021
Sanitation Inspector
Toribia Badilla-Evasco Memorial Health Center
07.2018 - 09.2019
Technical Support Professional
Stream Global Services Inc.
03.2012 - 07.2018
Branch Services Officer
Philplans
06.2011 - 12.2011
Financial Executive
Axa Phlippines
11.2010 - 06.2011
Sales Associate Specialist
Convergys
08.2009 - 08.2010
Travel Specialist
PeopleSupport
02.2007 - 08.2009
Sales Representative
PeopleSupport
01.2006 - 02.2007
Management Trainee
Rusty Lopez
06.2004 - 10.2004
Bachelor of Science - Biology
University of The Philippines Cebu College
05.2004 - 05.2004
High School Diploma -
Tagbilaran City Science High School
03.1999 - 03.1999
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