Jann Angelo Flores
Senior Operations Associate
Amadeo
Summary
To pursue a career in the company with opportunities for career growth. To apply my knowledge and professional skills towards the company's success and growth.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Senior Operations Associate
WNS Global Services(Client:DTCC)
07.2023 - Current
- Support onboarding of new accounts by managing required risk and legal documentation through DTCC’s Membership Application Portal.
- Respond directly to certain applicant/client via various communication mediums (e.g., by phone, through CRM tool – Salesforce, etc.)
- Review and accept all new sales contracts and amendments/addendums to ensure company-wide compliance with established procedures
- Manage, update, and maintain data stored in DTCC’s systems (e.g., Masterfiles, etc.)
Content Moderator
iOPEX Technologies
9 2022 - 02.2023
- Review video's and comments ensuring a safer online environment on articles in a news platform in the US.
Customer Service Agent
SYKES
04.2022 - 06.2022
- Handled travel accounts answering customers' inquiries if they can change or cancel their booking through chat or outbound calls (If card details are needed). I also make outbound calls if needed to change their hotel reservations.
Content Moderator (Teammate)
TaskUS
11.2020 - 12.2021
- Ensuring that we give high level of accuracy in identify if the media content if it has violation resulting to a safer social media platform for the users.
- Giving new ideas on how we will improve the accuracy and efficiency in content moderation.
Customer Service Associate – Logistics Department
Amazon Operations Services Philippines Inc.
10.2019 - 03.2020
- Answered email, phone calls and chat about inquiries where are the orders. Also filing a complaint with empathy for the customer if needed. Providing immediate solutions on how to solve the problem with the order that relates logistics.
- Giving extra mile for the customer to provide a high quality of service.
Document Processor
Toyota Financial Services Corporation
04.2019 - 06.2019
- Processing deeds of sales and other documents needed for the customer for their proof of purchase.
Education
Secondary -
Rogationist College High School Department
01.2007 - 04.2011
Tertiary - BS International Hospitality Management
De La Salle - College of Saint Benilde
01.2011 - undefined
Tertiary - BSBA Major in Marketing with Specialization track on Advertising
De La Salle University - Dasmariñas
01.2012 - 04.2018
Skills
Lean Six Sigma ( White Belt)
Excellent Communication skills (English and Filipino)
Time Management
Strong interpersonal skills
High attention to details
Proficient in the following tools: Microsoft office, CRM tools(Salesforce), Google sheet, Omgeo Production and test environment
Logistics Management
Process Improvements
Accomplishments
- Test of English for International Communication (TOEIC)
- Systems Applications and Products in Data processing (SAP)
Trainings And Seminars
- The EdukCircle International Convention on International Business Seminar, Nanyang Technological University, Singapore, 2015
- Personality Development 'Empowering You' Training/Seminar, Ugnayang La Salle, De La Salle University - Dasmariñas, 2015
- Lean White Belt Certification Program, TaskUs Client (Twitter), 2021
References
Upon Request
Timeline
Senior Operations Associate
WNS Global Services(Client:DTCC)
07.2023 - Current
Customer Service Agent
SYKES
04.2022 - 06.2022
Content Moderator (Teammate)
TaskUS
11.2020 - 12.2021
Customer Service Associate – Logistics Department
Amazon Operations Services Philippines Inc.
10.2019 - 03.2020
Document Processor
Toyota Financial Services Corporation
04.2019 - 06.2019
Tertiary - BSBA Major in Marketing with Specialization track on Advertising
De La Salle University - Dasmariñas
01.2012 - 04.2018
Tertiary - BS International Hospitality Management
De La Salle - College of Saint Benilde
01.2011 - undefined
Secondary -
Rogationist College High School Department
01.2007 - 04.2011
Content Moderator
iOPEX Technologies
9 2022 - 02.2023
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