Job Search Status
Open to workDesired start date: Flexible
Open To Work
Jannah Wyne B. Larena
Dumaguete City
Work Preference
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
ECE Contact Centers
Dumaguete, Province Of Negros Oriental, Philippines
04.2024 - Current
- Provided frontline customer support via live calls and email queues.
- Conducted 60+ outbound calls to assist clients with business compliance requirements.
- Maintained organized digital records of customer interactions using CRM systems.
- Streamlined support processes, improving response times and operational efficiency across teams.
Concierge / Planning Director
ECE Contact Centers
Dumaguete, Province Of Negros Oriental, Philippines
03.2023 - 03.2024
- Coordinated planning and logistics for customer communication regarding reward programs through email, SMS, and scheduled calls. Assisted customers in planning and scheduling their events, focusing on top-tier experiences and adventures.
Administrative Assistant II
Department of Interior and Local Government
Ipil, Province Of Zamboanga Sibugay, Philippines
01.2020 - 01.2022
- Coordinated clerical functions, such as organizing files, scheduling appointments, and assisting staff with communication regarding the COVID-19 pandemic.
- Processed incoming correspondence, ensuring timely distribution to relevant personnel.
Hotel Receptionist
Check-Inn Hotel
Dumaguete, Province Of Negros Oriental, Philippines
09.2019 - 08.2020
- Streamlined check-in and check-out processes by verifying guest reservations, processing payments, and issuing room keys.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Education
Bachelor of Science - Tourism Management
Negros Oriental State University
Dumaguete City, Negros Oriental, Philippines01-2019
Skills
- Effective communication in customer support
- Documentation management
- Administrative assistance
- Problem Solving & Time Management
- Customer relationship management (CRM)
- Proficient in Microsoft Word, Excel, and Outlook
- Email and chat platform proficiency
- Problem-solving
LANGUAGES
English
Tagalog
Timeline
Customer Support Specialist
ECE Contact Centers
04.2024 - Current
Concierge / Planning Director
ECE Contact Centers
03.2023 - 03.2024
Administrative Assistant II
Department of Interior and Local Government
01.2020 - 01.2022
Hotel Receptionist
Check-Inn Hotel
09.2019 - 08.2020
Bachelor of Science - Tourism Management
Negros Oriental State University