Jannah Therese Barroga
Store Operations Manager
Nabunturan,Davao De Oro
Summary
Results-driven retail management professional, Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills, determined to exceed company goals. Motivated to learn, grow and excel as an individual.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Store Operations Manager
Trim Food Ventures
Davao City, Philippines
09.2015 - 08.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Coached sales associates on product knowledge by 1 on 1 training on-site and doing refresher courses provided by the corporate office.
- Analyzed and interpreted store trends by doing store profiling to facilitate planning.
- Kept inventories accurate with daily cycle counts and monthlyaudits to identify and resolve variances.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associates.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Customer Service Representative
Teleperformance
Davao City, Philippines
10.2014 - 11.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Staff
Kiddie Math & Science Grade School
Tagum City, Philippines
04.2014 - 07.2014
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Handled client correspondence and tracked records to foster office efficiency.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Education
Bachelor of Science - Office Administration
Assumption College Of Nabunturan
Poblacion, Nabunturan, Davao De Oro 06.2010 - 03.2014
Skills
Leadership
undefinedTimeline
Store Operations Manager
Trim Food Ventures
09.2015 - 08.2020
Customer Service Representative
Teleperformance
10.2014 - 11.2014
Office Staff
Kiddie Math & Science Grade School
04.2014 - 07.2014
Bachelor of Science - Office Administration
Assumption College Of Nabunturan
06.2010 - 03.2014
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