Janna Denize Gragg
Santa Rosa, Province Of Laguna
Summary
As an Accomplished Shift Supervisor at Starbucks, adept in staff management and cash handling, I elevated customer satisfaction through expert training and financial accuracy. By leveraging a blend of employee training (soft skills) and workplace safety (hard skills), I significantly enhanced daily operations and service quality, contributing to a positive, efficient team environment
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Coffee Master
Starbucks
07.2019 - Current
- Incorporated creative latte art into espresso-based drinks, elevating the overall presentation and delighting patrons with visual appeal.
- Achieved mastery of various coffee bean roasting profiles, enabling me to suggest ideal pairings with complementary menu items for a well-rounded tasting experience.
- Boosted sales with engaging product presentations and upselling techniques tailored to individual customer preferences.
- Gained expertise in various brewing methods, offering customized recommendations for customers seeking unique coffee experiences.
Barista Trainer
Starbucks
08.2017 - 04.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Barista
Starbucks
10.2015 - 07.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
Master of Arts - Business Administration
De La Salle University - Dasmarinas
10-2025
Bachelor of Science - Business Administration - Financial Management
Pamantasan Ng Cabuyao
Cabuyao, Province Of Laguna, Philippines04-2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Team player
- Attention to detail
- Exceptional customer service
- Safe food handling
- Beverage preparation
Timeline
Shift Supervisor
Starbucks
04.2021 - Current
Coffee Master
Starbucks
07.2019 - Current
Barista Trainer
Starbucks
08.2017 - 04.2021
Barista
Starbucks
10.2015 - 07.2017
Master of Arts - Business Administration
De La Salle University - Dasmarinas
Bachelor of Science - Business Administration - Financial Management
Pamantasan Ng Cabuyao
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