Summary
Overview
Work History
Education
Skills
Relevantstudies
Certification
Timeline
Generic

JANN RAÑESES

Human Resources And Operations Head
Pasig, Metro Manila

Summary

Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities. Thorough Operations Lead with ten years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Human Resources and Operations Head

Proprime Travel and Tourism Services Inc.
03.2023 - Current
  • Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
  • Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines

Deputy Manager of Operations

Google Operations Center - Philippines
10.2019 - 12.2022
  • Ensures that agents understand and comply with all program objectives, performance standards, and policies
  • Answers agent questions regarding best practices or difficult calls
  • Identifies operational issues and suggests possible improvements
  • Monitors and evaluates agent performance, providing learning or coaching opportunities, and takes corrective action, if necessary
  • Prepares reports and analyzes data to assist management and determine program goals
  • Works with other support members and management team members to support agents and maximize customer satisfaction
  • Validates and takes supervisory chats.
  • Improved operational efficiency by streamlining processes and implementing best practices
  • Led process improvement projects that resulted in increased efficiency and reduced waste within the operations department

OUTBOUND MANAGER

Prime Orienteer Tours & Travel Inc.
12.2015 - 01.2018
  • Plans and sells transportations, accommodations, insurance and other travel services
  • Cooperates with clients to determine their needs and advises them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provides relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.
  • Streamlined outbound documentation processes for improved accuracy and faster turnaround times

QUALITY ANALYST (SME-MENTOR)

Sitel Philippines Corporation
12.2010 - 11.2015
  • Prepare action plans and schedules to identify specific targets to project the number of contacts to be made
  • Follow up on new leads and referrals resulting from field activity
  • Identify sales prospects and contact these and other accounts as assigned
  • Manage account services through quality checks and other follow-up
  • Identify and resolve client concerns facilitating huddles and accelerated knowledge refreshers.

Education

Bachelor of Science - Biology Major in Zoology

University of The Philippines- Los Baños
Los Baños, Laguna
05.2005 - 05.2009

Bachelor of Science - Human Capital Development

University of Asia And The Pacific
Pasig City
04.2001 -

MBA -

Ateneo De Manila University
04.2001 -

Skills

Able to work in team structure

Keen attention to details

Able to verbally communicate with people inside and outside the organization

Able to make decisions and solve problems

Able to obtain and process and analyze information

Able to plan, organize and prioritize work

Relevantstudies

  • English Language Proficiency I, University of Asia and Pacific, 06/01/11, 09/01/13
  • English Language Proficiency II, University of Asia and Pacific, 10/01/13, 12/01/13
  • Mega Lean Six Sigma Yellow Belt Certification Program, 09/01/22

Certification

DOT License - Regional Tour Guide NCR

Timeline

DOT License - Regional Tour Guide NCR

01-2024

Human Resources and Operations Head

Proprime Travel and Tourism Services Inc.
03.2023 - Current

Deputy Manager of Operations

Google Operations Center - Philippines
10.2019 - 12.2022

OUTBOUND MANAGER

Prime Orienteer Tours & Travel Inc.
12.2015 - 01.2018

QUALITY ANALYST (SME-MENTOR)

Sitel Philippines Corporation
12.2010 - 11.2015

Bachelor of Science - Biology Major in Zoology

University of The Philippines- Los Baños
05.2005 - 05.2009

Bachelor of Science - Human Capital Development

University of Asia And The Pacific
04.2001 -

MBA -

Ateneo De Manila University
04.2001 -

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JANN RAÑESESHuman Resources And Operations Head