Jann Christopher Lopez
Valenzuela,PHILIPPINES
Summary
Detail-oriented professional with experience in computer hardware troubleshooting, issue diagnosis, and resolution. Skilled in managing computer systems and maintaining service quality under high volume.
Overview
12
12
years of professional experience
Work History
Service Technical Team Leader
Bridge Distribution Inc.
Quezon City
05.2017 - Current
- Oversaw daily technical assignments and monitored team performance to ensure adherence to service standards.
- Managed daily technical assignments, ensuring smooth operations and alignment with service objectives.
- Monitored the performance of the technical team and produced regular reports for management.
- Assigned technicians for on-site repairs based on repair requests.
- Supported technical colleagues in resolving daily complex issues to enhance service delivery.
- Inspected printers, laptops, desktops, and monitors to maintain service standards.
- When clients submit their devices and report a malfunction, we conduct both physical and software inspections to determine the origin of the issue.
- Defective or damaged components were replaced according to the repair needs of the unit.
- To consistently enhance our technical skills and knowledge, I manage and arrange training sessions for both the team and myself.
IT Assistant
ABS - CBN FOUNDATION (G - STUFF DEPARTMENT)
Quezon
01.2016 - 01.2017
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Installed new hardware and software to meet system specifications and user needs.
- Reviewed warehouse stock and encoded inventory to ensure accuracy for deliveries.
IT Assistant
Bank of Makati (BASSD DEPARTMENT)
Makati
01.2015 - 01.2016
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Installed new hardware and software to meet system specifications and user needs.
- Organised and maintained paperwork and projects to support operational efficiency within the company.
Education
Computer System Servicing (NCII) -
Asian College Science and Technology
Quezon07-2019
Bachelor of Science - Information Technology
Global Reciprocal Colleges
Caloocan City03-2017
Florentino Torres High School
Manila01-2011
Francisco Benitez Elementary School
Manila01-2006
Skills
- Technical documentation
- PHP, HTML, CSS, and JavaScript
- MySQL and MSSQL
- Security maintenance
- Peripheral troubleshooting
- Windows XP to 11
- Microsoft Office 365
References
- Realy, M. Medina, 09256789457, DYG Refrigeration System Inc.
- Jeff Ronald, Tabuna, +639128378178
Extra-curricular activities
- Student-Assistant/IT Help-Desk Support at Global Reciprocal Colleges IT Department, Caloocan City
- June 2013 - June 2015
- Provide networking/desktop support and perform hardware/software troubleshooting, account maintenance and password management tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
Details
- DATE / PLACE OF BIRTH
- 1994-05-04
- Caloocan City
Languages
- English
- Tagalog
Certification
- Acer Certified Engineer - 2018-05-18
- Epson Certified Engineer - Since 2018
- MERN Stack | Simplilearn - SkillUP - 2024-03-04
- JavaScript Essentials 1 | CISCO Networking Academy - JS INSTITUTE - 2024-03-14
Timeline
Service Technical Team Leader
Bridge Distribution Inc.
05.2017 - Current
IT Assistant
ABS - CBN FOUNDATION (G - STUFF DEPARTMENT)
01.2016 - 01.2017
IT Assistant
Bank of Makati (BASSD DEPARTMENT)
01.2015 - 01.2016
Computer System Servicing (NCII) -
Asian College Science and Technology
Bachelor of Science - Information Technology
Global Reciprocal Colleges
Florentino Torres High School
Francisco Benitez Elementary School