JAN MILES SAUL

• Responsible for overseeing day-to-day tasks of the following for both ILOILO and CEBU site: HR Operations, Site Management (Facilities), Building/office expansions all sites (sourcing, negotiation, buildout)
• Responsible for policy creation which is in line with the company’s goals and objectives
• Establishing of partnership with different departments to ensure successful site-wide implementation of policies
• Reviewed inter-department policies/processes prior implementation of their respective heads
• Ensured benefits package of all employees exceeds industry/market standards
• Responsible for formulation of benefits programs
• Ensured continuous improvement of candidate on-boarding experience from Job Offer, New Hire Orientation, to day-1 onboarding
• Ensured that implementation of all employee discipline processes and documents are within Philippine Labor standards.

• Point of contact for all HR-related concerns of over 600 employees
• Authored all policies and code of conduct being a start-up company
• Coordinated with other department heads for any department-specific policies and/or procedures that they want to implement
• Drafted, prepared, and disseminated company announcements and/or inter-office memorandums
• Processed the enrollment and cancellation of all government statutory benefits (SSS, Philhealth, Pagibig) of employees
• Processed government-mandated benefit claims of employees (Sickness, Maternity)
• Launched lifestyle partners to enhance employee perks/benefits (financial, optical, dental benefits)
• Prepared and conducted employment/job offers to candidates
• Conducted HR roadshows and new hire orientations to new and existing employees
• Spearheaded the acquisition of the company's first-ever HMO (medical insurance) coverage
• Processed the enrollment and cancellation of employee's HMO coverage
• Processed all HMO-related requests (reimbursements, scheduling, corrections, enrollment of dependents) of employees
• Responsible for the end-to-end process of employee disciplinary management (Notice to Explain, Case Conference, Notice of Decision, Preventive Suspension)
• Partnered with the Operations Department to ensure employees are aligned to the company's mission, vision, and other inter-office memoranda
• Constantly sent HR-related communications thru email to ensure consistency in terms of the compliance of employees to existing policies and procedures
• Continuous partnership and touch base with various departments to ensure that any and all grievances will be address in a timely manner
• Processed exit interviews, final pays, and clearances of separated employees

• Responsible for overall day-to-day tasks of HR Operations (Compensation and Benefits, On-boarding, Employee Relations)
• Conducted New Hire Orientations
• Presided case conference/administrative hearings
• Conducted exit interviews to separated employees
• Served/issued Notice of Decisions to employees (termination)
• Attended summons and arbitrations with labor department
• Reviewed and approved all salary disputes
• Responsible for the creation and dissemination of bi-monthly payroll reminders (including holiday schedules and holiday premium computations)
• Planned out and implemented various monthly employee engagement activities
• Supported Operations Department by providing HR advices, counsel, and decisions
• Developed organizational strategies by identifying and researching human resources issues
• Contributed information, analysis, and recommendations to organization strategic thinking and direction
• Developed/created policies in line with the organization’s objectives
• Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.

• Responsible for the end-to-end employee relations process (Notice to Explain, Administrative Hearings, Notice of Decisions, Preventive Suspensions)
• Acted as liaison between Operations Department and the top management regarding employee grievances
• Assisted Operations partners with the performance management of their respective agents
• Reviewed existing policies and procedures to ensure alignment to the company's mission and vision
• Drafted new policies and/or processed in compliance to feedback and/o request from other partner departments
• Prepared all office communications and inter-office memoranda
• Processed exit interview and clearance of separated employees

• Oversaw the implementation of all HRAD policies and standard procedures.
• Exercised control and management over Human Resource personnel.
• Maintained adequate manpower resources for manpower placement; selection and appoints key personnel.
• Assisted line and top management administers company wage program, benefit scheme, and compensation program.
• Assisted line top management formulate, recommend and evaluate policies.
• Assisted the line and top management on their personnel functions.
• Assisted line managers to facilitate the movement of the employees: promotion, lay off, transfer, resignation, retirement and etc.
• Handled recruitment, selection and proper placement of supervisory and managerial position applicants.
• Studied, evaluates and recommend training programs, considering available training resources of the company as well as training programs offered by training institutions outside the company.
• Conducted mandatory training such as: orientation of company’s rules, ISO awareness, 5S+1, safety training and job functions for the newly hired employees.
• Gave counseling and advising on group and individual problems for immediate action.
• Represented management in negotiating labor concerns.
• Issued memos for implementation of personnel policies and activities related with human resources matters.
• Participated in the organization’s corporate planning.
• Projected personnel work schedule for the whole year round activities and anticipates manning schedule in relations to regular and special holidays.
• Planned, prepared budget and facilitated regular company corporate activities.
• Submitted concerns employees satisfaction survey, Status report (NLRC/DOLE) & Consolidated KPI (new reports).
• Performed other duties as assigned by the President, Executive Asst., and requested by the top management from time to time.

Human Resources

• In-charge of the company recruitment process which included sourcing, interviewing, deployment and orientation of successful employee applicants (end-to-end recruitment).
• In-charge of the monitoring and preparation of employment contract of all employees.
• Monitored attendance and processes payroll related documents including payroll activation.
• In-charge of payroll computations for management approval which included statutory reporting of SSS, Philhealth, BIR and Pag-ibig.
• Attended activities related to employee discipline including compliance with labor requirements.
• Prepared general memorandum of information including issuances of appointment notices, disciplinary actions, Certificate of Employment, BIR 2316, Alpha List and other related correspondences.
• Maintained 201 files and other pertinent HRMD records and files.
• Recommended and implemented employee relations activities such as but not limited to Townhalls, Teambuiling Sessions, Christmas Party, Summer Outing, Sportsfest and other related activities.

Administration

• Acted as frontliner to receive visitors within the company premises.
• Provided administrative and clerical support to every department to ensure efficient operations in the office
• Attended to employees' needs such as supplies, equipment, logistics and messengerial requirements
• Sourced suppliers that allowed the company to purchase materials and equipment at the most competitive prices.
• Prepared purchase requisitions/orders and requests for payment as well as receives deliveries.
• Managed, maintained and monitored inventory and equipment including company vehicles.
• Processed payments for monthly bills (electric, water, phone and internet) of the site office and other related expenses.
• Periodically updated and submitted reports to the Administrative Head.

• Oversaw all operations in the field
• Supervised all fleet sales and training specialists
• Ensured that daily training targets and new activations are being done by the fleet sales specialists when they are in the field
• Conducted meetings with their respective teams and areas
• Made sure that SOPs in different departments are followed
• Took on any and all escalated issues of the fleet specialists with their respective partner drivers and/or operators
• Dealt with concerns of operators/fleets
• Went around Panay/Iloilo to acquire more drivers and hit weekly and monthly goals of driver acquisition

1. Provided direct assistance to the HR Manager in areas of:

• Compensation and benefits administration
• Recruitment
• Employee relations
• Record maintenance

2. Conducted New Hire Employee Orientation

3. Contributed to the proper implementation of HR policies, programs and objectives
4. Accountable in implementing company policies

• Coordinated with the employees regarding company policy implementation
• Track and monitor employees’ daily time record including tardiness and under time

5. Accountable for implementing policies in timekeeping preparation and finalization

• Coordinated with the employees regarding payroll policy implementation
• Tracked and monitored employees’ daily time record
• Ensure definite submission of employees’ documents specifically overtime form, leave form and other payroll related income & deduction within the payroll cut-off period
• Submit the final timekeeping report to the Country HR Manager for payroll computation and disbursement to employee’s respective payroll account
• Preparation of application of employees personal payroll account

6. Assisted with the maintenance of employees’ 201 files.

7. Monitored the completeness of all pre-employment and other subsequent requirement

8. Organization of 201 files and other confidential employee/employer files.

• Initiated recruitment for new site in Bacolod City
• Responsible for the end-to-end recruitment process of customer service and technical applicants
• Sourced qualified candidates given the clients' requirements and qualifications of their required talents
• Boosted applicant foot traffic using various sourcing strategies
• Launched sourcing and branding activities using paid and free media
• Conducted a client-required short-course online trainings and test administration

1. Headed and led both Talent Acquisition/Recruitment and HR operations for ProSync Iloilo Site
2. Supervised the day-to-day recruitment activities (end-to-end):

• Internal and external sourcing
• Processing of walk-in applicants
• Test administration
• Job Offer
• Receiving of on-boarding documents for incoming employees

3. Supervised the daily activities HR operations:

• Labor relations / employee relations
• Employee discipline
• Compensation and benefits
• SAP encoding
• New Employee Orientation

4. Coordinated with the Operations and Training constantly for updates on headcount requirements, training schedules and on-boarding concerns
5. Successfully delivered all headcount requirements and endorsed job-fit candidates to fill all vacancies in the agent hiring and business support group openings

1. Organized and headed HR and Admin functions to ensure the daily operation of the call center sites run smoothly

2. Handled Human Resources department:

• End-to-end recruitment for agent and support hiring
• Endorsement of qualified applicants to training and operations
• Employee relations / Employee discipline
• Time keeping
• Processing of statutory benefits
• Database encoding
• 201 Filing

3. Office Management (Office Administration)

• Responsible for the inventory and replenishment of office supplies, consumables and equipment
• Responsible for maintaining, conditioning and repairs of site equipment (mechanical and electrical)
• Responsible for the review of health and safety policies (site-wide) and ensuring proper implementation
• Responsible for scheduling preventive maintenance activities
• Implemented cost-efficient processes in the purchasing and acquisition of company assets
• Generated savings for the company by coming up with suggestions and processes to lessen expenses
• Prepared and endorsed projected monthly budget for OPEX and CAPEX for the Office Management and site-wide operations

• Functioned as Talent Acquisition Specialist for Iloilo
• Conducted initial interviews for walk-in applicants
• Administered the client-specific tests and assessments
• Responsible for the endorsement of candidates to operations interview
• Also functioned as Sourcing Specialist:
• Implemented marketing branding plans and assess overall success of each activity
• Sourced candidates using varieties of recruiting and Sourcing Methods
• Managed relationship with external sourcing channels to provide the company with alternative means of recruiting