JAN MARRI LINGCASO
Mandaluyong City, Metro Manila,00
Summary
An eager and goal-oriented person, seeking to apply and leverage my knowledge in business and accounting, and willing to enhance and develop my skills through different tasks that will help achieve the organization's objectives and goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland
11.2021 - 02.2022
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maximized customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Input customer information, call notes and personal data onto internal database.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Intern
University of the East
09.2020 - 12.2020
- Posted financial data in Excel spreadsheets and managed inventory to maintain accurate information.
- Maintained accuracy when reviewing and reconciling general ledger.
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
- Gathered banking transactions and recorded activity in Excel format to maintain consistent documentation.
Education
Bachelor of Science - Accounting Technology
University of the East
2021
Bicol Regional Science High School
2014
Skills
- Good written and oral communication skills
- General business knowledge and accounting skills
- Knowledge in using Microsoft Office Applications
- Attention to detail, follow-through, and multitasking
- Able to quickly adapt to new ideas and methods
- Able to prioritize and accomplish tasks on time
- Has a genuine commitment to the job
- Data entry
- Able to basic troubleshoot a computer
Certification
- Civil Service Passer-Professional
Additional Information
CHARACTER REFERENCES
- Aljhon Batarilan
Lead Quality Analyst
+63 998 2750064
- Mrs. Fe Bermejo Reyes
Professor-College of Business Administration
University of the East – Manila
+63 917 5215522
Timeline
Customer Service Representative
Sutherland
11.2021 - 02.2022
Intern
University of the East
09.2020 - 12.2020
Bicol Regional Science High School
- Civil Service Passer-Professional
Bachelor of Science - Accounting Technology
University of the East
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