Jan Lester Villamora

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information.

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

During my stay in SITEL , I got multiple certifications and awards such as being a TOP AGENT by hitting 100% NPS every month. I was able to complete a lot training such as Fraud Transactions Specialist, Fraud Identity Specialist, Bridge Plan Program and Dispute Transaction Specialist. I was recognized as well as Ambassador of Excellence for being a consistent top performer.

In TELUS International Philippines, I am also recognized as one of the top performer on a monthly, quarterly and yearly basis by going beyond the set expectation. I always get merit increase every year aside from monthly incentive for passing the metrics. I completed Copper and Fibre Technology Training , became a hybrid agent since I can handle multiple types of technology without transferring the call to other department. I was able to complete as well the IAspire online courses for career growth, also part of SME K Prime , a group of individuals designed to help and support new hires to achieve and pass there training. And I'm proud to say that during my last months of stay with TELUS, I was able to leave a remarkable performance by becoming a TOP AGENT for Quarter 3 and Quarter 4 performance.

I love to play games such as Mobile Legends, Call of Duty and Axie Infinity. I love to watch anime and movies in Netflix during my spare time. Every weekend , I go to church for our choir rehearsal and church service to thank GOD for all the blessings that he is giving to us.