JAN KENNETH M. DEL ROSARIO
#112 D 15th Ave., Brgy. San Roque, Cubao, Quezon City
Summary
Detail-oriented Infra IT Helpdesk professional delivering technical support through various channels. Troubleshoots software and hardware issues, enhancing user satisfaction and productivity. Manages IT asset inventory, ensuring efficient deployment and configuration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Infra IT Helpdesk / IT Asset
Ayalaland Inc. under NTT DATA Philippines
Makati City
12.2021 - Current
- Provide technical support via email, chat, remote, and onsite
- Install/uninstall and troubleshoot software and hardware
- Resolved user password resets and access issues to enhance user productivity.
- Managed IT asset inventory using Kaseya and ManageEngine to ensure accurate tracking and availability.
- Deploy and configure laptops; reformat units
- Configure VPN and SAP applications
- Coordinate vendor repairs and purchases
- Implement MAC filtering for network access
- Collaborated with team members to meet project deadlines and achieve departmental goals.
Service Desk Analyst
Converge ICT Solution under Actionlabs IT Services Phils Corp.
Quezon City
11.2019 - 11.2021
- Handled customer technical and non-technical concerns via phone and email
- Performed network troubleshooting and reconfiguration
- Ticket creation and escalation to appropriate team
IT Support Intern
Big Four Global Technologies, INC.
Quezon City
01.2019 - 04.2019
- Responsible for the initial assessment of hardware and software problems.
- Installation & configuration of a company’s desktop hardware operating systems and applications.
- Assembling computers and set up for TheNet.Com(TNC) Cyber Cafe.
- Working with customers/employees to identify computer problems and advising on the solution.
- Troubleshot hardware and software issues to resolve bugs, minimising work disruptions.
- -Set up new workstations for users with proper cables, equipment and software.
Education
Bachelor of Science - Information Technology
STI College Cubao
P. Tuazon Blvrd. cor. 5th Ave., Cubao, Quezon City01-2019
Flora A Ylagan High School
Malakas Street, Barangay Pinyahan, Quezon City01-2015
Pinyahan Elementary School
Mabilis Street corner Masigasig St, Quezon City01-2011
St. Joseph Catholic School
36 Molave Street, Project 3, Quezon City01-2010
Skills
- Technical support
- IT asset management
- Incident management
- Network troubleshooting
- Hardware installation
- Project documentation
- Microsoft Office: Excel
- Microsoft Office: Word
- Microsoft Office: PowerPoint
- Customer service
- Team collaboration
- Oral and written communication
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
References
References available upon request
Training
- 2017-09-01, Innovation for Transformation
- 2019-02-01, System Applications and Products Training (SAP)
Personal Information
- Age: 27
- Height: 5'7
- Weight: 69 kg
Timeline
Infra IT Helpdesk / IT Asset
Ayalaland Inc. under NTT DATA Philippines
12.2021 - Current
Service Desk Analyst
Converge ICT Solution under Actionlabs IT Services Phils Corp.
11.2019 - 11.2021
IT Support Intern
Big Four Global Technologies, INC.
01.2019 - 04.2019
Bachelor of Science - Information Technology
STI College Cubao
Flora A Ylagan High School
Pinyahan Elementary School
St. Joseph Catholic School