JAN KARLO Piamonte
Parañaque
Summary
Service-oriented and results-driven professional with extensive experience in hospitality, sales, and customer service. Skilled in client relations, business development, and account management, with a proven track record in exceeding sales goals and delivering high-quality customer experiences. Adept at managing teams, handling administrative tasks, and supporting organizational objectives with strong communication and problem-solving abilities.
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rep II Customer Service
Cardinal Health International Philippines
Taguig
09.2024 - Current
- Managed customer inquiries and provided accurate product information.
- Processed orders and ensured timely delivery of health products.
- Coordinated with logistics to optimize supply chain operations.
- Consistently met daily performance goals set by management team members.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Account Specialist (E-Payment)
TDCX Malaysia
Kuala Lumpur
12.2023 - 09.2025
- Completed enrollments and conversion mailings while resolving customer issues.
- Identified client needs and provided strategic solutions to ensure clarity and satisfaction.
Room & Service Center Reservations
Solaire Resort and Casino
Parañaque City
09.2022 - 12.2023
- Handled customer bookings, payments, and travel itineraries.
- Recommended local attractions and promptly resolved reservation concerns.
Sales Supervisor
Arabian Desert General Trading
Dubai
07.2018 - 10.2022
- Led and motivated sales teams to achieve and exceed sales targets.
- Ensured showroom displays aligned with brand identity and standards.
- Trained staff in effective sales techniques, customer service, and product knowledge.
Customer Service Representative II
Legato Health Technologies
Ortigas, Pasig City
02.2021 - 06.2022
- Supported the development of business processes, rules, and policies.
- Validated requirements and deliverables to ensure alignment with business needs.
Outbound Sales / Customer Service
Shinagawa Lasik and Aesthetics
Ortigas, Pasig City
02.2020 - 06.2021
- Conducted outbound calls to promote company products and services.
- Guided customers through troubleshooting, online navigation, and service use.
Front Office Agent / Cashier
City of Dreams Manila
Parañaque, Metro Manila
05.2017 - 06.2018
- Processed guest payments and issued receipts, refunds, and credits.
- Resolved guest concerns while providing clear policy information.
Guest Service Associate
City of Dreams Manila
Parañaque, Metro Manila
07.2016 - 04.2017
- Welcomed guests and ensured a high level of customer service.
- Provided information on facilities, programs, and services.
Sales Representative
Yamaha Motors Philippines, Inc.
Cabuyano, Laguna
11.2015 - 07.2016
- Negotiated pricing, delivery schedules, and post-sales arrangements.
- Followed up with clients to ensure satisfaction and maintain long-term relationships.
Education
Bachelor of Science - Hotel and Restaurant Management
Asia Technological School of Science and Arts
Santa Rosa, CalabarzonAssociate of Science - Hotel and Restaurant Management
University of Perpetual Help System Laguna
Biñan, CalabarzonHigh School Diploma -
Cabuyao National High School
Cabuyao, CalabarzonElementary Diploma -
Cabuyao Central School
Cabuyao, CalabarzonSkills
- Teamwork & Collaboration
- Customer Service Excellence
- Business Planning & Strategy
- Reservation & Front Office Operations
- Sales Goals & Performance Management
- Customer Relationship Management (CRM / Salesforce)
- Order processing
- Service improvement
- Customer relationship management
Languages
English
Proficient (C2)
C2
Certification
Welcome Ambassador Certified
Timeline
Rep II Customer Service
Cardinal Health International Philippines
09.2024 - Current
Account Specialist (E-Payment)
TDCX Malaysia
12.2023 - 09.2025
Room & Service Center Reservations
Solaire Resort and Casino
09.2022 - 12.2023
Customer Service Representative II
Legato Health Technologies
02.2021 - 06.2022
Outbound Sales / Customer Service
Shinagawa Lasik and Aesthetics
02.2020 - 06.2021
Sales Supervisor
Arabian Desert General Trading
07.2018 - 10.2022
Front Office Agent / Cashier
City of Dreams Manila
05.2017 - 06.2018
Guest Service Associate
City of Dreams Manila
07.2016 - 04.2017
Sales Representative
Yamaha Motors Philippines, Inc.
11.2015 - 07.2016
Bachelor of Science - Hotel and Restaurant Management
Asia Technological School of Science and Arts
Associate of Science - Hotel and Restaurant Management
University of Perpetual Help System Laguna
High School Diploma -
Cabuyao National High School
Elementary Diploma -
Cabuyao Central School