Jan Karlo Piamonte
Kuala Lumpur
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach.
Overview
9
9
years of professional experience
Work History
ACCOUNT SPECIALIST (E PAYMENT)
TDCX MALAYSIA
12.2023 - Current
- Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Call Center and Reservations
Solaire Resort and Casino
09.2022 - 12.2023
- Checking the availability of accommodation or on the customers' desired travel dates
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Supervisor
Arabian Desert General Trading
07.2018 - 10.2022
- Lead and motivate the sales team to meet and exceed sales targets
- Maintain exceptional presentation of our showcase displays, ensuring they align with our brand identity
- Train staff in effective sales techniques, customer service excellence, and product knowledge.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
Customer Service Representative II
Legato Health Technologies
02.2021 - 06.2022
- Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and policies are applied
- Accurately represent their business units needs to the project team
- Validate the requirements and deliverables that describe the product or service that the SuccessFactors consultant will produce.
Outbound Sales Customer Service
SHINAGAWA LASIK AND AESTHETICS
02.2020 - 06.2021
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services.
Front Office Agent / Cashier
City of Dreams Manila - Integrated Resort, Hotel & Casino
05.2017 - 06.2018
- Receive payment by cash, checks, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due for customers
- Answer customers' questions, and provide information on procedures or policies
- Resolve customer complaints
- Compute and record totals of transactions.
Guest Service Associate
City of Dreams Manila - Integrated Resort, Hotel & Casino
07.2016 - 04.2017
- Welcoming guests in a friendly and professional manner
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services.
Sales Representative
Yamaha Motors Philippines, Inc.
11.2015 - 07.2016
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Education
Bachelor of Science: HOTEL AND RESTAURANT MANAGEMENT -
Asia Technological School of Science and Arts
Santa Rosa, CalabarzonAssociate of Science: HOTEL AND RESTAURANT MANAGEMENT - undefined
University of Perpetual Help System Laguna
Biñan, CalabarzonSkills
- Terms negotiation
- Advertising Strategies
- Due diligence
- Billing resolutions
- Territory Growth
- Customer Engagement
Timeline
ACCOUNT SPECIALIST (E PAYMENT)
TDCX MALAYSIA
12.2023 - Current
Call Center and Reservations
Solaire Resort and Casino
09.2022 - 12.2023
Customer Service Representative II
Legato Health Technologies
02.2021 - 06.2022
Outbound Sales Customer Service
SHINAGAWA LASIK AND AESTHETICS
02.2020 - 06.2021
Sales Supervisor
Arabian Desert General Trading
07.2018 - 10.2022
Front Office Agent / Cashier
City of Dreams Manila - Integrated Resort, Hotel & Casino
05.2017 - 06.2018
Guest Service Associate
City of Dreams Manila - Integrated Resort, Hotel & Casino
07.2016 - 04.2017
Sales Representative
Yamaha Motors Philippines, Inc.
11.2015 - 07.2016
Bachelor of Science: HOTEL AND RESTAURANT MANAGEMENT -
Asia Technological School of Science and Arts
Associate of Science: HOTEL AND RESTAURANT MANAGEMENT - undefined
University of Perpetual Help System Laguna
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