Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jan Jenerick Corpuz

Team Leader
Manila, Metro Manila

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

8
8
years of professional experience
1
1
Language

Work History

Team Leader

ISTA Personnel Solutions Inc.
08.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Cruise Consultant

Silversea
05.2024 - 08.2024
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Successfully negotiated with suppliers for exclusive deals and promotions, resulting in increased value for clients.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.

Resolution Specialist

Amazon Operation Services Philippines Inc.
04.2019 - 05.2024
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
  • Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
  • Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
  • Led team in adopting proactive approach to identify potential issues before escalation.

Technical Support Representative

Concentrix
02.2019 - 04.2019
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Customer Support Specialist

TeleTech Holdings
11.2018 - 02.2019
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Collections Agent

Accenture
11.2017 - 11.2018
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Worked in call center environment handling manual and automatically dialed inbound and outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Education

Bachelor of Science - Business Administration

The University of Manila
Manila, Metro Manila, Philippines
05.2001 -

Skills

Teamwork and collaboration

Work planning

Quality improvement

People management

Client service

Performance improvement

Analytical thinking

Coaching and mentoring

Process improvement

Timeline

Team Leader

ISTA Personnel Solutions Inc.
08.2024 - Current

Cruise Consultant

Silversea
05.2024 - 08.2024

Resolution Specialist

Amazon Operation Services Philippines Inc.
04.2019 - 05.2024

Technical Support Representative

Concentrix
02.2019 - 04.2019

Customer Support Specialist

TeleTech Holdings
11.2018 - 02.2019

Collections Agent

Accenture
11.2017 - 11.2018

Bachelor of Science - Business Administration

The University of Manila
05.2001 -

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Jan Jenerick CorpuzTeam Leader