Summary
Overview
Work History
Education
Accomplishments
Affiliations & Positions Held
On-The-Job Trainings
Talents and Skills
Timeline
Generic
JAN JEFFREY TIONGSON

JAN JEFFREY TIONGSON

Avida Towers Centera Tower 2, Mandaluyong City

Summary

Purpose: To become a part of a team where I may continue to grow as a great leader, enhancing my knowledge, skills, and talents, to be of better service to the people and the community.

Overview

16
16
years of professional experience

Work History

DIRECTOR OF BUSINESS DEVELOPMENT - National Sales

Seda Hotels
04.2023 - Current

Handling the National Sales Office of Seda Hotels (12 Hotels) plus the Cluster Sales Team of Seda Hotels NCR plus under the Senior Director of Commercial and Revenue Mgt.

  • Meet and exceed revenue targets through new account acquisition, account maintenance, client relationship management, and strategic pricing of all Seda Hotels in the Philippines with focus on the Visayas and Mindanao Properties.
  • Day-to-day activities include prospecting, sales calls/visits, telemarketing proposal and contracts preparation, groups handling and execution
  • Collaboration with property head of sales to set strategic direction and implement short and long-term business plans.
  • Identified and followed up on key business development opportunities to grow and expand revenues.
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies - now with additional 88 producing new accounts across all hotels

ASSISTANT DIRECTOR OF SALES & ACTING DIGITAL MARLKETING, PUBLIC RELATIONS & MARKETING COMMUNICATIONS MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
09.2022 - 03.2023
  • Assist the Director of Sales & Marketing in management of all sales and marketing activities and events including direct sales, sales solicitations, account management and management of the sales and marketing team
  • Public Relations, Marketing Communications, and Digital Marketing responsibilities as listed below.

DIGITAL MARKETING MANAGER & ACTING PUBLIC RELATIONS & MARKETING COMMUNICATIONS MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
02.2022 - 09.2022
  • Drive and execute marketing projects across digital and traditional media channels
  • Creation and distribution of Press Releases to all media partners - digital and print
  • Creation and submission of Sponsorship letters, Tie-Ups, & Ex-Deals with existing and potential partners
  • Build rapport and manage press partners, sponsors, influencers, showbiz personalities, and event suppliers
  • Creation of contents - visuals - photo/videos for website, social media, and other channels, to postings and FB ads creation with respect to Brand Standards and Guidelines
  • Make sure that online channel ads and inquiries are assisted for conversion into sales, event bookings, and reservations
  • Maximize reach and update all information, verbiage, and visuals across all online and offline channels
  • Communicate and collaborate with all internal departments which need assistance
  • Social Listening - respond and administer IHG Direct, TripAdvisor, Google My Business, Expedia, Agoda, Trip.com, Facebook, Booking.com and other reviews
  • Make sure that all accounts - Crowne Plaza, Holiday Inn, Seven Corners, and Xin Tian Di are always at the top spots in social rankings
  • Social Media accounts being handled: Facebook, Instagram, Messenger, Tiktok, YouTube, LinkedIn, Twitter, Google My Business.

SENIOR SALES MANAGER & DIGITAL MARKETING MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
09.2021 - 02.2022

SENIOR SALES MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
02.2020 - 09.2021
  • Directly reporting to the Director of Sales; overseeing one sales coordinator's performance
  • Account Portfolio: Corporate Sales - Mandaluyong, Manila, and Pasay Areas (all industries) including special top accounts - Jollibee Foods Corporation and Accenture
  • Convention Sales - All local and international Professional Associations/Clubs/Organizations, Medical Associations, Wholesalers/Travel Trade/Travel Agencies
  • Develop weekly/monthly/quarterly/semi-annual/annual sales and marketing strategies for team implementation to improve account production, lead generation and conversion, account development and activation, and team engagement and satisfaction
  • Analyze, interpret and evaluate various historical sales reports to come-up with strategies and action plans - Corporate Room Production, Wholesale Room Production, Conventions and events production, Promotion Analytics, New Accounts Production, Balance Score Card
  • Liaise with IHG Global Sales Office for international leads falling under my segment
  • Incharge of negotiation, global accounts appreciation initiatives, marketing and promotions.

SALES MANAGER

Marriott Hotel Manila, 3 Years
10.2017 - 02.2020
  • Account Portfolio: Corporate - Food Service Industry, Hospitality Industry, Government, International Account (Marriott Global Sales Office), Wholesale/Travel Agencies, Real Estate, Academes/Schools, Agriculture, Others - Conglomerate

SALES MANAGER

Cebu City Marriott Hotel, 4 Years
08.2013 - 09.2017
  • Account Portfolio: Business Process Outsourcing, Wholesale, Travel Trade, IT, Electronics, Computer Hardware and Softwares, Government, Automotive, Shipping, Logistics, Academes, Consultancy, Manufacturing

SALES ACCOUNT MANAGER

Imperial Palace Waterpark Resort and Spa, Cebu - Manila Sales Office - 2 years and 5 months
02.2012 - 07.2013

SALES & RESERVATIONS COORDINATOR

Imperial Palace Waterpark Resort and Spa, Cebu - Manila Sales Office
03.2011 - 02.2012

PASSENGER SERVICE AGENT

SINGAPORE AIRLINES LTD.
12.2010 - 03.2011

BAR SERVICE CAPTAIN/RESTAURANT CAPTAIN/RECEPTIONIST

MINISTRY OF DEFENSE OFFICERS' CLUB, MUSCAT, SULTANATE OF OMAN - 2 years
07.2008 - 07.2010
  • Operations Specialist

Education

BS Major in Hotel and Restaurant Management -

UNIVERSITY OF SANTO TOMAS (UST)
03.2008

High School Diploma -

UNIVERSITY OF REGINA CARMELI (URC) - Malolos, Bulacan
03.2004

Grade School Diploma -

UNIVERSITY OF REGINA CARMELI (URC) - Malolos, Bulacan
03.2000

Accomplishments

  • 2022: Top Lead Converter and Top Sales Manager - Q3
  • 2021-2022: Successful Development Transition from Sales Division to Marketing Division, Crowne Plaza & Holiday Inn Manila Galleria
  • 2019: Cross-over Converter Award; Lead Generator Award for Q2, Q3 and Q4; Brilliant Team Award for Q1 and Q2, Brilliant Host Award for the month of April, 2019 (Marriott Hotel Manila)
  • 2015 Top (1st Place) Corporate New Accounts Producer - Cebu City Marriott Hotel, Awarded May 2016
  • 2014 Top (2nd Place) Corporate New Accounts Producer - Cebu City Marriott Hotel, Awarded January 2015.
  • Spirit To Serve Award (Marriott International Excellence in Service) - Marriott International Awardee, September 2014 and November 2015 (2 Gold Bars)
  • Brilliant Host of the Month - Cebu City Marriott Hotel, for the month of July, 2014
  • Splendid Employee Awardee (Excellence in Service) - Imperial Palace Waterpark Resort and Spa, Cebu. (Augut 18, 2011)
  • Top Notcher (Rank 1) - Passenger Service Basic Course. Philippine Airport Ground Support Solutions, Inc., MIA, Paranaque City. (December 23, 2010)
  • Chairman and Organizer - International Cultural Exchange Program and Tour entitled: "Global Hospitality: ITHM Travels the Realms of the Orient" held in Macau, Zhuhai, China, and Hong Kong. (August 28-September 1, 2007)
  • Best in Oral Defense in the Feasibility Study entitled: "ES-CAFFÉ-DE Company." (March 8, 2007)

Affiliations & Positions Held

  • Leadership Excellence Achievement Program (LEAP) - Innov8.Org, Life Coaching Program, 2016 to Present
  • Take Care Program (Marriott International), Champion, 2015 to 2020
  • Philippine Tour Operators Association (PHILTOA), Membership Committee, 2013-2014
  • Pacific Asia Travel Association (PATA), Membership Committee, 2013-2014
  • University of Santo Tomas (UST), President, 2004, 2008, Class of HRM-2
  • Inter-Collegiate Quiz Contest Team of ITHM, UST, Captain, Co-Founder, 2006, 2008
  • ITHM Chorale Group, UST, Auditor, Co-Founder, 2006, 2008
  • Hotel and Restaurant Management Society, UST, Senior Level Representative, 2008
  • Kaibigan Party (Local Student Council), UST, Co-Founder, Running Candidate, 2007
  • Voyage-ITHM Journal, Features Section, UST, Writer/Contributor, 2006, 2008
  • The Carmelian, Campus Newspaper, URC, Associate Editor, 2003, 2004
  • Philippine Military Training Unit, URC, Corps Commander, 2003, 2004
  • Bulacan Centennial Youth Org., Documentation & Information Officer, 2000, 2004
  • Sangguniang Barangay of Catmon, Malolos, Bulacan, Treasurer, 2002, 2004

On-The-Job Trainings

  • MAKATI SHANGRI-LA HOTEL, Ayala Avenue, cor., Makati Avenue, Makati City, Metro Manila, 11/14/2007, 01/12/2008, Butchery Kitchen, Commissary Kitchen, Main Kitchen (Banquet)
  • READERS' CAFÉ, UST Central Library, España, Manila, 02/2008, 03/2008, Barista, Cashier, Server
  • CLUB O RESTO-BAR, ABS-CBN Compound, Diliman, Quezon City, 04/2007, 05/2007, Cook, Bartender, Waiter

Talents and Skills

  • Articulate in oral and written English and Filipino
  • Excellent Business Correspondence, Documentation, & Coordinating Skills
  • Proficient in Computer Programs - Salesforce, OPERA: Hotel System Reservations and Sales & Marketing Functions, Microsoft Office applications: Word, Excel, Powerpoint
  • Proficient in Digital Marketing Tools - Social Media, Facebook Ads,
  • Events Management Aficionado (Symposium, Seminars, Conventions, Concerts, etc.)
  • Adept in Journalism and Creative Writing
  • Performing Arts - Music, Dance, Acting, Hosting
  • Sports and Fitness Enthusiast - Swimming, Badminton, Volleyball, etc.

Timeline

DIRECTOR OF BUSINESS DEVELOPMENT - National Sales

Seda Hotels
04.2023 - Current

ASSISTANT DIRECTOR OF SALES & ACTING DIGITAL MARLKETING, PUBLIC RELATIONS & MARKETING COMMUNICATIONS MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
09.2022 - 03.2023

DIGITAL MARKETING MANAGER & ACTING PUBLIC RELATIONS & MARKETING COMMUNICATIONS MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
02.2022 - 09.2022

SENIOR SALES MANAGER & DIGITAL MARKETING MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
09.2021 - 02.2022

SENIOR SALES MANAGER

Intercontinental Hotels Group, Inc. (Crowne Plaza and Holiday Inn Manila Galleria)
02.2020 - 09.2021

SALES MANAGER

Marriott Hotel Manila, 3 Years
10.2017 - 02.2020

SALES MANAGER

Cebu City Marriott Hotel, 4 Years
08.2013 - 09.2017

SALES ACCOUNT MANAGER

Imperial Palace Waterpark Resort and Spa, Cebu - Manila Sales Office - 2 years and 5 months
02.2012 - 07.2013

SALES & RESERVATIONS COORDINATOR

Imperial Palace Waterpark Resort and Spa, Cebu - Manila Sales Office
03.2011 - 02.2012

PASSENGER SERVICE AGENT

SINGAPORE AIRLINES LTD.
12.2010 - 03.2011

BAR SERVICE CAPTAIN/RESTAURANT CAPTAIN/RECEPTIONIST

MINISTRY OF DEFENSE OFFICERS' CLUB, MUSCAT, SULTANATE OF OMAN - 2 years
07.2008 - 07.2010

BS Major in Hotel and Restaurant Management -

UNIVERSITY OF SANTO TOMAS (UST)

High School Diploma -

UNIVERSITY OF REGINA CARMELI (URC) - Malolos, Bulacan

Grade School Diploma -

UNIVERSITY OF REGINA CARMELI (URC) - Malolos, Bulacan
JAN JEFFREY TIONGSON