Janjan Quinte
BRANCH ASSOCIATES
Butuan, Province Of Agusan Del Norte
Summary
Results-driven individual skilled in cash handling and customer engagement. Proven ability to multitask and resolve transaction issues promptly, contributing to a seamless customer experience and operational success.
Overview
8
8
years of professional experience
Work History
BRANCH ASSOCIATES
Eight Under Par (Pawnshop Operator)Inc
2019.10 - Current
- Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Monitored transaction processes to identify and resolve issues promptly, enhancing operational efficiency.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Trained new staff on register operations and customer service protocols, fostering a collaborative team environment.
- Provided assistance to customers in identifying their specific needs.
- Established rapport with customers to foster loyalty.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Sutherland Global Service
2018.10 - 2019.03
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely, accurate information across multiple channels.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Business Administration And Management
BUKIDNON STATE UNIVERSITY (EXTERNAL STUDY CENTER) TRENTO
TRENTO AGUSAN DEL SUR 2001.04 -
Skills
Customer service
Time management
Attention to detail
Computer skills
Cash handling
Customer engagement
Adaptability and flexibility
Multitasking Abilities
Teamwork and collaboration
Timeline
BRANCH ASSOCIATES
Eight Under Par (Pawnshop Operator)Inc
2019.10 - Current
Customer Service Representative
Sutherland Global Service
2018.10 - 2019.03
Bachelor of Science - Business Administration And Management
BUKIDNON STATE UNIVERSITY (EXTERNAL STUDY CENTER) TRENTO
2001.04 -