JANISSI BAROMAN

Provides free, independent support to assist families in locating suitable aged care options, simplifying decision-making process and reducing stress levels.

• Opened accounts for new and existing customers and assisted customers in completing application forms.
• Assists Customer in making payments

• Work closely with the team, motivating and coaching for continuous performance improvement
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures toward achieving SLAs

• Do email, phone and chat support to save customers from frustration waiting for a long wait time to speak with a representative
• Answer question, solve problems and troubleshoot
• Had an intensive experience assisting online retail customers with managing their accounts, checking order status, processing returns and refund requests
• As Amazon Techinical Suppor that handles Digital Devices and Alexa support, we create innovative support experiences for customers using Amazon's next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support

• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
• Provided information on after-sales services for comprehensive support.

• Built exceptional customer satisfaction by delivering friendly service.
• Generated sales by prospecting leads, cold calling and closing deals.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.