JANINE GRACE SINDOL-II
San Juan Zone 3 Molo Iloilo City
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/ Team leader of Bank of Commerce Customer Care
Process Synergy Inc. (BPO Company of San Miguel Corp.)
03.2021 - Current
- Assist clients with inquiries, concerns, and requests related to their accounts in a timely and professional manner.
- Delivered exceptional customer support via phone and email, ensuring prompt resolution of inquiries.
Partner Relationship Officer (PRO)
CARD Pioneer Microinsurance INC.
12.2018 - 12.2019
- Handled insurance claims processing, client data encoding, and organized claim documentation (Denied, Paid, Pending)
- Prepared monthly sales reports and calculated operational team incentives based on performance.
Account Officer, Cashier in Charge and Savings Office
CARD BANK INC. (Brgy. Sampaguita Quezon St.)
11.2015 - 01.2018
- Ensured timely member renewals, loan payments, and conducted credit and background investigations.
- Handled all cash transactions with accuracy and maintained financial integrity.
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
Education
Bachelor of Science - Business Administration Major in Marketing Management
University Of San Agustin
04-2015
Skills
- Skilled in negotiation and problem-solving
- Time Management
- Team-oriented professional
- Customer satisfaction measurement
LANGUAGE
English
Tagalog
Timeline
Customer Service Representative/ Team leader of Bank of Commerce Customer Care
Process Synergy Inc. (BPO Company of San Miguel Corp.)
03.2021 - Current
Partner Relationship Officer (PRO)
CARD Pioneer Microinsurance INC.
12.2018 - 12.2019
Account Officer, Cashier in Charge and Savings Office
CARD BANK INC. (Brgy. Sampaguita Quezon St.)
11.2015 - 01.2018
Bachelor of Science - Business Administration Major in Marketing Management
University Of San Agustin
References
Ma. Catherine, Benaje,
Former Team Leader
09452071127
catherinebenaje@gmail.com
Valerie Vasquez
HR officer/ Admin
09450979591
vvasquez@prosync.sanmiguel.com.ph
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