Janine Esmeralda Yamat
Manila, Metro Manila
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Empire Exterior Services
05.2023 - 03.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Credit Analyst /Debt Collection Specialist
Zegen Information Technology Inc.
03.2021 - 02.2023
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Education
Bachelor of Science - Tourism Hotel Management
Lyceum of The Philippines University
Intramuros, Metro Manila, Philippines05-2017
Skills
- Customer service
- Teamwork and collaboration
- Stress tolerance
- Time management
- Persistence
- Listening skills
- Multi-tasking strength
- Relationship management
- Goal oriented
- Performance improvements
Timeline
Sales Associate
Empire Exterior Services
05.2023 - 03.2024
Credit Analyst /Debt Collection Specialist
Zegen Information Technology Inc.
03.2021 - 02.2023
Bachelor of Science - Tourism Hotel Management
Lyceum of The Philippines University
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