Hi, I’m
Janine Angeli G. Sarmiento
Banker / ESL Tutor
Minglanilla
Summary
A banker with six years of expertise in almost all banking services. Customer Service Representative for almost a year and part-time tutor with over 5 years of experience in ESL instruction.
Overview
10
years of professional experience
8
years of post-secondary education
1
Certification
1
Language
Work History
Development Bank of the Philippines, Talisay City, Cebu
Loans and Credit Officer II
2017.01 - Current (6 years & 8 months)
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and bank software applications.
- Assisted with day-to-day operations, e.g. cash collections, disbursements and/or opening of accounts with over 70 -100 transactions per day.
- Applied effective time management techniques to meet tight deadlines for urgently needed reports on daily, weekly, and monthly basis.
- Proven ability to learn quickly and adapt to new situations especially during job rotation.
Engoo (Formerly BIBO Global Opportunities, Inc.), Cebu City
ESL, Online Tutor (Part-Time)
2014.10 - 2021.04 (6 years & 6 months)
Job overview
- Increased ESL students' reading levels by integrating online word games and altering plans for students needing extra guidance.
- Educated students in basics of English grammar and conversational speaking.
- Adopted new technologies and online platforms to facilitate student learning from Skype until transitioned to Bellbird software.
- Conducted individualized tutoring sessions for 5-15 students per day with additional learning needs.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Used positive reinforcement and provided clear feedback to help students succeed.
Eperformax Call Centers and BPO, Cebu City
Customer Care Representative
2016.02 - 2016.12 (10 months)
Job overview
- Assisted call-in customers with questions and orders with 5-minute average handling time over 75-100 calls per day.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and increased customer satisfaction.
- Addressed customer complaints, built rapport with them and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Department of Public Works and Highways, Cebu City
Budgeting Aide I/Encoder I
2013.09 - 2015.01 (1 year & 4 months)
Job overview
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and fast-paced environment with 99% accuracy on consolidated reports.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Education
University of San Jose - Recoletos , Cebu City, Cebu
Bachelor of Laws
2014.06 - 2014.10 (4 months)
Cebu Institute of Technology-University , Natalio Bacalso Avenue, Cebu City, Cebu
Bachelor of Science from Business Administration, Management Accounting
2009.06 - 2013.03 (3 years & 9 months)
Southern Bethany Christian School , Minglanilla, Cebu
High School Diploma
2008.06 - 2009.03 (9 months)
Immaculate Heart of Mary Academy , Minglanilla, Cebu
High School Diploma
2005.06 - 2008.03 (2 years & 9 months)
Skills
Elementary education
Certification
Civil Service Eligibility - Professional
Languages
English, Filipino and Cebuano
Interests
Music
Sports
Community Service
Timeline
Loans and Credit Officer II
Development Bank of the Philippines
2017.01 - Current (6 years & 8 months)
Customer Care Representative
Eperformax Call Centers and BPO
2016.02 - 2016.12 (10 months)
ESL, Online Tutor (Part-Time)
Engoo (Formerly BIBO Global Opportunities, Inc.)
2014.10 - 2021.04 (6 years & 6 months)
University of San Jose - Recoletos
Bachelor of Laws
2014.06 - 2014.10 (4 months)
Civil Service Eligibility - Professional
2013-10
Budgeting Aide I/Encoder I
Department of Public Works and Highways
2013.09 - 2015.01 (1 year & 4 months)
Cebu Institute of Technology-University
Bachelor of Science from Business Administration, Management Accounting
2009.06 - 2013.03 (3 years & 9 months)
Southern Bethany Christian School
High School Diploma
2008.06 - 2009.03 (9 months)
Immaculate Heart of Mary Academy
High School Diploma
2005.06 - 2008.03 (2 years & 9 months)