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Hi, I’m
Janine Angeli G. Sarmiento
Banker / ESL Tutor
Minglanilla
Summary
A banker with six years of expertise in almost all banking services. Customer Service Representative for almost a year and part-time tutor with over 5 years of experience in ESL instruction.
Overview
10
years of professional experience
8
years of post-secondary education
1
Certification
1
Language
Work History
Development Bank of the PhilippinesTalisay City, Cebu
Loans and Credit Officer II
01.2017 - Current
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and bank software applications.
- Assisted with day-to-day operations, e.g. cash collections, disbursements and/or opening of accounts with over 70 -100 transactions per day.
- Applied effective time management techniques to meet tight deadlines for urgently needed reports on daily, weekly, and monthly basis.
- Proven ability to learn quickly and adapt to new situations especially during job rotation.
Engoo (Formerly BIBO Global Opportunities, Inc.)Cebu City
ESL, Online Tutor (Part-Time)
10.2014 - 04.2021
Job overview
- Increased ESL students' reading levels by integrating online word games and altering plans for students needing extra guidance.
- Educated students in basics of English grammar and conversational speaking.
- Adopted new technologies and online platforms to facilitate student learning from Skype until transitioned to Bellbird software.
- Conducted individualized tutoring sessions for 5-15 students per day with additional learning needs.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Used positive reinforcement and provided clear feedback to help students succeed.
Eperformax Call Centers and BPOCebu City
Customer Care Representative
02.2016 - 12.2016
Job overview
- Assisted call-in customers with questions and orders with 5-minute average handling time over 75-100 calls per day.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and increased customer satisfaction.
- Addressed customer complaints, built rapport with them and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Department of Public Works and HighwaysCebu City
Budgeting Aide I/Encoder I
09.2013 - 01.2015
Job overview
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and fast-paced environment with 99% accuracy on consolidated reports.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Education
University of San Jose - Recoletos , Cebu City, Cebu
Bachelor of Laws
06.2014 - 10.2014
Cebu Institute of Technology-University , Natalio Bacalso Avenue, Cebu City, Cebu
Bachelor of Science from Business Administration, Management Accounting
06.2009 - 03.2013
Southern Bethany Christian School, Minglanilla, Cebu
High School Diploma
06.2008 - 03.2009
Immaculate Heart of Mary Academy, Minglanilla, Cebu
High School Diploma
06.2005 - 03.2008
Skills
Elementary education
Certification
Civil Service Eligibility - Professional
Interests
Sports
Community Service
Timeline
Loans and Credit Officer II
Development Bank of the Philippines
01.2017 - Current
Customer Care Representative
Eperformax Call Centers and BPO
02.2016 - 12.2016
ESL, Online Tutor (Part-Time)
Engoo (Formerly BIBO Global Opportunities, Inc.)
10.2014 - 04.2021
University of San Jose - Recoletos
Bachelor of Laws
06.2014 - 10.2014
Civil Service Eligibility - Professional
10-2013
Budgeting Aide I/Encoder I
Department of Public Works and Highways
09.2013 - 01.2015
Cebu Institute of Technology-University
Bachelor of Science from Business Administration, Management Accounting
06.2009 - 03.2013
Southern Bethany Christian School
High School Diploma
06.2008 - 03.2009
Immaculate Heart of Mary Academy
High School Diploma
06.2005 - 03.2008
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