JANINE SORIANO
BARISTA
PASIG CITY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Management Trainee
SERENITEA
12.2016 - Current
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
BACHELOR OF HOSPITALITY MANAGEMENT - Food And Beverage
PAMANTASAN NANG LUNGSOD NANG PASIG
KAPASIGAN PASIG CITY 04.2001 -
Skills
Vendor Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 9 staff members.
- Attend customer service training
- Resolve customers complain
- Collaborated with team of 9 in the development of store operation.
Timeline
Management Trainee
SERENITEA
12.2016 - Current
BACHELOR OF HOSPITALITY MANAGEMENT - Food And Beverage
PAMANTASAN NANG LUNGSOD NANG PASIG
04.2001 -
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