Janine S. Daluraya
Gen. trias
Overview
9
9
years of professional experience
Work History
Professional Services - Project Coordinator
Global Payments
2021.02 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained database and spreadsheets with accurate inventory and status.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Responded to requests for information on materials to inquiring parties.
Senior CSR/TSR for T-Mobile
iQor Philippines - Dasmariñas Site1
2018.01 - 2020.12
- Handled inbound and outbound calls
- Provide information to customers inquiry in relations to product and services
- Answers queries for billing, rate plan, and customer retention
- Help customers in processing credit/debit card payments through various platform such us application, website and short codes
- Assist customer in troubleshooting and technical problems
- Creating tickets and escalation regarding customer request
- Team Support/ Mentor
- Provide key points in achieving good customer service
- Conducting team leadership coaching sessions to emphasize call behavior
- Work closely with team managers and trainers to improve team status
- Monitor calls to ensure quality assistance
- Certified to handle Supervisory calls
Intuit U.S Payroll Specialist
Convergys-Concentrix
2016.01 - 2018.01
- Handled customer issues regarding payroll data
- Assist accountants, bookkeepers, business owners in preparing employee work hours bonuses, compensation and allowance
- Respond to inquiries about U.S taxes, Benefits and deductions
- Help clients in regulating federal and state tax policies
- Aid in filing quarterly and annual tax forms, both state and federal
- Overall data entry for employees taxes
- Assistance with bank to bank transactions specifically direct deposits
- Support clients with troubleshooting and technical issues within the QuickBooks platform
- Process payments for renewal and additional features of the software
- Mentor Role
- Assist training team in providing product knowledge
- Coaching session with new hire focusing on first call resolution and customer experience
Education
Bachelor of Science in Business Administration - Marketing Management
Polytechnic University of the Philippines
Sta. Mesa, Manila01.2016
Highschool - undefined
Tropical Village National Highschool
Gen. Trias, Cavite01.2012
Elementary - undefined
Tropical Village Elem. School
Gen. Trias, Cavite01.2008
Skills
- Project coordination
- Detail-oriented
- Flexible and adaptable
- Team coordination
- Documentation management
- Project management
- Critical thinking
Timeline
Professional Services - Project Coordinator
Global Payments
2021.02 - Current
Senior CSR/TSR for T-Mobile
iQor Philippines - Dasmariñas Site1
2018.01 - 2020.12
Intuit U.S Payroll Specialist
Convergys-Concentrix
2016.01 - 2018.01
Bachelor of Science in Business Administration - Marketing Management
Polytechnic University of the Philippines
Highschool - undefined
Tropical Village National Highschool
Elementary - undefined
Tropical Village Elem. School