Overview
Work History
Education
Skills
Timeline
Generic
Janine S. Daluraya

Janine S. Daluraya

Gen. trias

Overview

9
9
years of professional experience

Work History

Professional Services - Project Coordinator

Global Payments
02.2021 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Responded to requests for information on materials to inquiring parties.

Senior CSR/TSR for T-Mobile

iQor Philippines - Dasmariñas Site1
01.2018 - 12.2020
  • Handled inbound and outbound calls
  • Provide information to customers inquiry in relations to product and services
  • Answers queries for billing, rate plan, and customer retention
  • Help customers in processing credit/debit card payments through various platform such us application, website and short codes
  • Assist customer in troubleshooting and technical problems
  • Creating tickets and escalation regarding customer request
  • Team Support/ Mentor
  • Provide key points in achieving good customer service
  • Conducting team leadership coaching sessions to emphasize call behavior
  • Work closely with team managers and trainers to improve team status
  • Monitor calls to ensure quality assistance
  • Certified to handle Supervisory calls

Intuit U.S Payroll Specialist

Convergys-Concentrix
01.2016 - 01.2018
  • Handled customer issues regarding payroll data
  • Assist accountants, bookkeepers, business owners in preparing employee work hours bonuses, compensation and allowance
  • Respond to inquiries about U.S taxes, Benefits and deductions
  • Help clients in regulating federal and state tax policies
  • Aid in filing quarterly and annual tax forms, both state and federal
  • Overall data entry for employees taxes
  • Assistance with bank to bank transactions specifically direct deposits
  • Support clients with troubleshooting and technical issues within the QuickBooks platform
  • Process payments for renewal and additional features of the software
  • Mentor Role
  • Assist training team in providing product knowledge
  • Coaching session with new hire focusing on first call resolution and customer experience

Education

Bachelor of Science in Business Administration - Marketing Management

Polytechnic University of the Philippines
Sta. Mesa, Manila
01.2016

Highschool - undefined

Tropical Village National Highschool
Gen. Trias, Cavite
01.2012

Elementary - undefined

Tropical Village Elem. School
Gen. Trias, Cavite
01.2008

Skills

  • Project coordination
  • Detail-oriented
  • Flexible and adaptable
  • Team coordination
  • Documentation management
  • Project management
  • Critical thinking

Timeline

Professional Services - Project Coordinator

Global Payments
02.2021 - Current

Senior CSR/TSR for T-Mobile

iQor Philippines - Dasmariñas Site1
01.2018 - 12.2020

Intuit U.S Payroll Specialist

Convergys-Concentrix
01.2016 - 01.2018

Bachelor of Science in Business Administration - Marketing Management

Polytechnic University of the Philippines

Highschool - undefined

Tropical Village National Highschool

Elementary - undefined

Tropical Village Elem. School

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Janine S. Daluraya