JANINE RECTO
Caloocan City
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.
Overview
8
8
years of professional experience
Work History
Temporary Quality Assurance
Alta Resources Philippines Corp
11.2023 - 07.2025
- The role involves monitoring, evaluating, and improving the quality of customer interactions (English and Spanish calls) to ensure alignment with client expectations and internal standards.
- Participates in sessions with clients or internal teams to ensure consistent quality evaluation standards.
- Collaborates with training and operations teams to implement changes.
Spanish Customer Service Representative
Datamatics Global Services Corp.
07.2022 - 08.2023
- Acted as first point of contact for routine scheduling queries and escalated necessary issues.
- Resolved appointment conflicts for candidates by adding, cancelling or making changes to appointments on scheduling software system.
- Offered high level of customer service to clients to maintain positive customer ratings.
Spanish Chat Support
Billion Dragon Outsource Phils Inc.
06.2021 - 12.2021
- Advised clients on investment strategies, sources of funds and effective distribution of earnings to maximize income.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Addressed customer service enquires quickly and accurately.
Consultant Data Analyst
Coldstream Marketing Solutions Inc.
04.2019 - 07.2020
- Developed culture of success that rewarded performance, productivity and sales results.
Gaming Assistant/Cashier
NDM Bingo Center
02.2017 - 02.2019
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Mediated and resolved disputes at gaming tables efficiently and effectively.
- Drafted shift reports detailing gameplay, financial and incident data for management review.
- Managed high-value games in high-roller lounges and events, maintaining strict adherence to cash-handling guidelines.
- Fulfilled minimum complement of players at tables by participating in short-handed games.
Education
BSBA - Financial Management
New Era University
01-2016
Tinajeros National High School
2012
Rizal Elementary School
2008
Skills
- Complaint handling
- Order processing
- Customer relations
- Order fulfillment
- Customer account management
- Live chat operation
- Evaluates customer interaction
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Languages
English
Upper Intermediate
B2
Spanish
Intermediate
B1
Tagalog
Bilingual or Proficient (C2)
Timeline
Temporary Quality Assurance
Alta Resources Philippines Corp
11.2023 - 07.2025
Spanish Customer Service Representative
Datamatics Global Services Corp.
07.2022 - 08.2023
Spanish Chat Support
Billion Dragon Outsource Phils Inc.
06.2021 - 12.2021
Consultant Data Analyst
Coldstream Marketing Solutions Inc.
04.2019 - 07.2020
Gaming Assistant/Cashier
NDM Bingo Center
02.2017 - 02.2019
Tinajeros National High School
Rizal Elementary School
BSBA - Financial Management
New Era University
Similar Profiles
VENREY ROMER M. MARGALLOVENREY ROMER M. MARGALLO
Customer Care Representative at Alta Resources Philippines Corporation, Glass TowerCustomer Care Representative at Alta Resources Philippines Corporation, Glass Tower
Renz Alvin JoseRenz Alvin Jose
Customer Service Representative at Alta Resources PhilippinesCustomer Service Representative at Alta Resources Philippines
Reeve Dela CruzReeve Dela Cruz
Web Designer Intern at Alta Philippines I.T. Solutions and Web Page Design Inc.Web Designer Intern at Alta Philippines I.T. Solutions and Web Page Design Inc.
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Arvin AsejoArvin Asejo
Quarter Master (Able Bodied Seaman) at Carnival Cruise LinesQuarter Master (Able Bodied Seaman) at Carnival Cruise Lines