Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JANINE RECTO

JANINE RECTO

Caloocan City

Summary

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.


Overview

8
8
years of professional experience

Work History

Temporary Quality Assurance

Alta Resources Philippines Corp
11.2023 - 07.2025
  • The role involves monitoring, evaluating, and improving the quality of customer interactions (English and Spanish calls) to ensure alignment with client expectations and internal standards.
  • Participates in sessions with clients or internal teams to ensure consistent quality evaluation standards.
  • Collaborates with training and operations teams to implement changes.

Spanish Customer Service Representative

Datamatics Global Services Corp.
07.2022 - 08.2023
  • Acted as first point of contact for routine scheduling queries and escalated necessary issues.
  • Resolved appointment conflicts for candidates by adding, cancelling or making changes to appointments on scheduling software system.
  • Offered high level of customer service to clients to maintain positive customer ratings.

Spanish Chat Support

Billion Dragon Outsource Phils Inc.
06.2021 - 12.2021
  • Advised clients on investment strategies, sources of funds and effective distribution of earnings to maximize income.
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
  • Addressed customer service enquires quickly and accurately.

Consultant Data Analyst

Coldstream Marketing Solutions Inc.
04.2019 - 07.2020
  • Developed culture of success that rewarded performance, productivity and sales results.

Gaming Assistant/Cashier

NDM Bingo Center
02.2017 - 02.2019
  • Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
  • Mediated and resolved disputes at gaming tables efficiently and effectively.
  • Drafted shift reports detailing gameplay, financial and incident data for management review.
  • Managed high-value games in high-roller lounges and events, maintaining strict adherence to cash-handling guidelines.
  • Fulfilled minimum complement of players at tables by participating in short-handed games.

Education

BSBA - Financial Management

New Era University
01-2016

Tinajeros National High School
2012

Rizal Elementary School
2008

Skills

  • Complaint handling
  • Order processing
  • Customer relations
  • Order fulfillment
  • Customer account management
  • Live chat operation
  • Evaluates customer interaction
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening

Languages

English
Upper Intermediate
B2
Spanish
Intermediate
B1
Tagalog
Bilingual or Proficient (C2)

Timeline

Temporary Quality Assurance

Alta Resources Philippines Corp
11.2023 - 07.2025

Spanish Customer Service Representative

Datamatics Global Services Corp.
07.2022 - 08.2023

Spanish Chat Support

Billion Dragon Outsource Phils Inc.
06.2021 - 12.2021

Consultant Data Analyst

Coldstream Marketing Solutions Inc.
04.2019 - 07.2020

Gaming Assistant/Cashier

NDM Bingo Center
02.2017 - 02.2019

Tinajeros National High School

Rizal Elementary School

BSBA - Financial Management

New Era University

Similar Profiles

CREATE PROFILE
JANINE RECTO