Janine Lozada
Santo Tomas
Summary
With a proven track record at Osome Ltd., I excel in account management and relationship building, significantly driving revenue through strategic business development and effective lead management. My adaptability and sales expertise contribute to fostering long-term client relationships, demonstrating my commitment to exceeding targets with professionalism and a results-oriented approach. I am a highly organized and motivated Account Executive with a background in customer service and sales. My skills include building strong customer relationships, understanding client needs, and providing superior customer service. Additionally, I have experience coordinating with various departments to achieve strategic objectives.
Overview
4
4
years of professional experience
Work History
Account Executive
Osome Ltd.
01.2023 - Current
- Trained new employees(Sales Development Representatives) in the team in handling customer service, sales qualification, and leads nurturing.
- Promoted to Account Executive after 10 months as a Partnerships Associate and 5 months as an SDR, which has since contributed to generating $400,000 in revenue and continuing to grow.
- Managed customers and provided product advice to help them with the services they need.
- Consulted with businesses to supply accurate product and service information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Optimized CRM data utilization by keeping accurate records of all client interactions.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed sales cycle to maintain solid customer base.
- Engaged in daily cold calls in-person and via telephone and followed up with small business
prospects monthly to verify pipeline sufficiency.
Partnership Associate
Osome Ltd.
01.2023 - 10.2024
- Proven experience in appointment setting, business development, or sales support.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with potential partners.
- Great in identifying and researching potential partners through various channels, including industry databases, and social media like LinkedIn.
- Has the ability to work independently as well as part of a team in a fast-paced environment.
- Initiated contact with prospective partners via email, phone calls, and other communication methods to introduce our company and its offerings.
- Regularly providing updates and reports on outreach activities, appointment-setting results, and partnership opportunities to management.
Sales Development Representaive
Osome Ltd.
10.2023 - 02.2024
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Identified new business opportunities through outbound and inbound calling, networking, marketing and prospective database leads.
- Responsible for handling ad-hoc tasks as needed.
- Informed customers of promotions to increase sales productivity and volume.
Sales Development Representative
Callbox Inc.
06.2021 - 09.2022
- Proven experience in a sales or customer-facing role, such as inside sales, telemarketing, or sales support.
- Strong communication and interpersonal skills, with the ability to engage prospects and effectively articulate value propositions.
- Conduct outbound calls, send emails, and utilize other methods to connect with potential prospects and introduce our products or services.
- Assess and qualify leads based on predefined criteria to ensure they align with the company’s target market and sales objectives.
- Schedule and coordinate meetings between qualified leads and the sales team to facilitate further discussions and potential deals.
- Perform follow-up activities with prospects to nurture relationships and advance them through the sales funnel.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Ability to handle rejection and persistently pursue leads with a positive attitude.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Won new business by articulating full value of company's capabilities to prospects.
Retention Customer Service Representative
VXI Global Solutions LLC
12.2020 - 06.2021
- Proven experience in a customer service or account management role, with a focus on customer retention and satisfaction.
- Excellent in identifying opportunities to offer additional products or services that may benefit the customer and enhance their engagement with the company.
- Strong problem-solving skills, with the ability to handle complex customer issues and provide effective solutions.
- High level of empathy and patience to understand and address customer needs and concerns.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Regularly providing reports on retention metrics, customer feedback, and any emerging trends to management.
- Maintained accurate records of customer interactions, issues, and resolutions in the CRM system to ensure consistency and track retention effort
Education
Bachelor of Science - Entrepreneurship
Davao Del Norte State College
Panabo, Province Of Davao Del Norte, Philippines08.2022
Skills
- Account Management
- Relationship building and management
- Pipeline Management
- Customer Service
- Business development and planning
- Lead Development
- Customer Presentations
- Customer Relationship Management
- Interpersonal Skills
- Sales expertise
- Staff Training and Development
- Multitasking
- Active Listening
- Excellent Communication
- Adaptability and Flexibility
- Professionalism
- Time management abilities
- Professional Demeanor
Timeline
Sales Development Representaive
Osome Ltd.
10.2023 - 02.2024
Account Executive
Osome Ltd.
01.2023 - Current
Partnership Associate
Osome Ltd.
01.2023 - 10.2024
Sales Development Representative
Callbox Inc.
06.2021 - 09.2022
Retention Customer Service Representative
VXI Global Solutions LLC
12.2020 - 06.2021
Bachelor of Science - Entrepreneurship
Davao Del Norte State College
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