JANINE CLARISH T. CASTILLEJO
Customer Service Specialist | Guest Relations | Travel & Hospitality Support
Manila
Summary
Customer Service Professional with 3 years of experience in fast-paced aviation environments. Expertise in customer relations, conflict resolution, and operational coordination. Committed to enhancing passenger experiences and delivering high-quality support. Open to roles in customer service, hospitality, and travel support.
Overview
4
4
years of professional experience
Work History
Guest Service Assistant
Philippine Airasia Inc.
09.2022 - Current
- Provide professional customer service and travel assistance to domestic and international passengers in a high-volume airport environment.
- Verify passports, visas, travel documents, and booking information while ensuring compliance with airline and travel requirements.
- Process passenger check-ins, boarding passes, and baggage transactions accurately and efficiently.
- Assist passengers with travel-related concerns and provide timely solutions while maintaining a positive customer experience.
- Conduct security-related procedures and mandatory passenger screening questions in accordance with operational guidelines.
- Coordinate with airport and airline teams to support smooth daily operations and on-time flight departures.
- Handle customer interactions with professionalism, empathy, and attention to detail in time-sensitive situations.
- Maintain service excellence while managing multiple responsibilities in a fast-paced environment.
Education
Bachelor of Science - Tourism Management
Far Eastern University
01-2022
Skills
Guest Relations
Customer satisfaction
Complaint Resolution
Conflict Resolution
Passenger Assistance
Travel documentation
Reservation Systems
Booking System Management
Boarding operations
Customer Database Management
Emergency Response Coordination
Fast-paced multitasking
Problem Solving
Team Collaboration
Communication & Interpersonal Skills
Hospitality Excellence
Additional Information
- Strong verbal and written communication skills
- Customer-focused mindset
- Adaptable and quick learner
- Ability to work independently and within a team
- Experience serving diverse local and international customers
- Comfortable working under pressure and meeting operational deadlines
Timeline
Guest Service Assistant
Philippine Airasia Inc.
09.2022 - Current
Bachelor of Science - Tourism Management
Far Eastern University