Janine Calibo
Dasmarinas, Province Of Cavite
Summary
Proven Client Service Associate at BDO Unibank Inc., adept in maintaining strong client relationships and achieving high satisfaction levels through exceptional service delivery. Skilled in multitasking and issue resolution, I excel in fast-paced environments, ensuring efficient transaction processing and client record accuracy. My empathy and customer service skills have significantly contributed to retaining high-value clients and enhancing service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Associate
BDO Unibank Inc.
10.2018 - Current
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Participated in training programs to stay current on industry trends and enhance skills necessary for successful client interactions.
- Collaborated with sales teams to onboard new clients, providing a smooth transition experience for all parties involved.
Customer Services Assistant
Mercantile Stores Group
07.2017 - 02.2018
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
Education
Bachelor of Science - Marketing Management
NATIONAL COLLEGE OF SCIENCE AND TECHNOLOGY
Aguinaldo Highway Dasmarinas Cavite03.2017
Skills
- Empathy and patience
- Issue Resolution
- Customer Service
- Smart and Hardworking
- Provide Good Client Relationships
- Multitasking Abilities
Certification
Circle of Excellence Award (BDO Unibank Inc.)
Timeline
Client Service Associate
BDO Unibank Inc.
10.2018 - Current
Customer Services Assistant
Mercantile Stores Group
07.2017 - 02.2018
Bachelor of Science - Marketing Management
NATIONAL COLLEGE OF SCIENCE AND TECHNOLOGY
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