Janina Ruth Basa
Customer Service Supervisor
Sto. Rosario
Summary
Results-oriented individual with a focus on applying skills to achieve company objectives. Experienced in sharing insights and collaborating effectively with colleagues. Eager to contribute to a dynamic team and support organizational growth.
Overview
17
17
years of professional experience
Work History
Team Leader - DirecTV Service
Concentrix
01.2026 - Current
- Led cross-functional teams to enhance operational efficiency and service quality.
- Facilitated regular team meetings to align goals and drive accountability among members.
- Established clear communication channels to enhance team engagement and information flow.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Team Leader – DirecTV Tech
CNX Clark
01.2022 - 12.2025
Transition Advocate – DirecTV Tech
CNX Clark
01.2021 - 12.2022
Team Leader Trainee – DirecTV Tech
CNX Clark
01.2020 - 12.2021
Uverse Technical Support Escalations Desk
Convergys/CNX San Lazaro
01.2014 - 12.2020
Acer Technical Support
Datacom/Convergys Taguig Site
03.2012 - 11.2013
Telstra-BigPond Technical Support
Teleperformance Shaw Site
07.2010 - 02.2012
DELL-XPS Technical Support
Teleperformance Pasay Site
10.2009 - 07.2010
Education
BSIT - undefined
AMA Computer College
Bangkal, Makati City01.2010
High School - undefined
Arnedo National High School
Arnedo, Bolinao, Pangasinan01.2006
Skills
Teamwork and collaboration
Problem solving
People management
Coaching and mentoring
Documentation and reporting
Daily activity oversight
Leading meetings
Client support
Attention to detail
References
- Evelyn, San Gaspar, COE/CS-IT Instructor, 09202644438, AMA Computer College
- Earl John, Maniquis, SR. Operations Mngr., 09152951191, Concentrix
- Bernard Ryan, Juridico, Team Leader, 09328851897, Datacom/Convergys
- Michael James, Dulay, Operations Manager, 09999970539, Concentrix
SEMINARS ATTENDED
- News Writing Competition: 2005 (Preliminary)
- News Writing Competition: 2005 (District Finals)
- Router Configuration: 2007
- PHP Road Show 2008: June 2008
- PC Assembly: July 2008
- Remote PC Installation Program Seminar: August 2008
- CNA Student Congress 2008: December 2008
- UPtitude Leader Training: 2025
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Team Leader - DirecTV Service
Concentrix
01.2026 - Current
Team Leader – DirecTV Tech
CNX Clark
01.2022 - 12.2025
Transition Advocate – DirecTV Tech
CNX Clark
01.2021 - 12.2022
Team Leader Trainee – DirecTV Tech
CNX Clark
01.2020 - 12.2021
Uverse Technical Support Escalations Desk
Convergys/CNX San Lazaro
01.2014 - 12.2020
Acer Technical Support
Datacom/Convergys Taguig Site
03.2012 - 11.2013
Telstra-BigPond Technical Support
Teleperformance Shaw Site
07.2010 - 02.2012
DELL-XPS Technical Support
Teleperformance Pasay Site
10.2009 - 07.2010
High School - undefined
Arnedo National High School
BSIT - undefined
AMA Computer College