Janina A. Masicampo
Tondo
Summary
Experienced professional with a strong work ethic and a passion for personal growth. Skilled in accurately inputting, updating, and managing large datasets with a keen eye for detail and exceptional organizational skills. Proficient in Microsoft Office Suite, Google Sheets, and various data management systems. Committed to maintaining data integrity and confidentiality while meeting strict deadlines. Goal-oriented and dedicated to enhancing efficiency in data processing to drive improved outcomes.
Overview
2025
2025
years of professional experience
Work History
Chat Support
Sterling Global Call Center
03.2022 - Current
- Primarily focus on assisting members, handling inquiries, and providing support related to ACFE certifications, memberships, and resources
- Assist members with questions about their ACFE membership, renewal, and benefits
- Guide individuals through the Certified Fraud Examiner (CFE) application, exam process, and certification requirements
Customer Support
TDCX
10.2020 - 01.2022
- Answering inquiries and resolving any issues that guests or hosts may have with bookings, cancellations, refunds, or disputes
- Providing Support: Offering guidance on how to navigate the Airbnb platform, including troubleshooting technical problems with accounts or payments
- Ensuring Safety & Security: Assisting with safety concerns or complaints related to properties, such as cleanliness, violations of house rules, or safety violations
- Managing Communication: Acting as a liaison between guests and hosts when necessary, ensuring smooth communication and resolving misunderstandings
Customer Service Representative
EXL
05.2020 - 09.2020
- Responsible for assisting customers with insurance policies, claims processing, and coverage inquiries
- This role requires a deep understanding of health insurance plans, excellent customer service skills, and the ability to handle sensitive health-related information with confidentiality
Customer Service Representative
ALORICA
12.2019 - 05.2020
- Address and resolve customer concerns, including billing issues, service problems, and product inquiries, in a timely manner
- Assist customers with account-related requests, such as plan changes, upgrades, and billing inquiries
- Identify opportunities to recommend additional products, features, or services that meet customer needs
North Shore Answering Service
Sterling Global Call Center
- Responsible for handling incoming calls, messages, and inquiries on behalf of businesses, ensuring excellent customer service and efficient communication
- Handle incoming calls for businesses, provide customer support, take messages, schedule appointments, and manage after-hours communication needs
Survey Analyst
Sterling Global Call Center
01.2012 - 12.2018
- Conducting, and analyzing surveys to gather accurate and meaningful data
- Collect data through interviews, questionnaires
- Ensure the accuracy and integrity of collected data
- Enter and organize survey responses in databases or spreadsheets
Education
BACHELOR OF INDUSTRIAL TECHNOLOGY - Industria Technology
Universidad De Manila
Santa Cruz, Manila03-2012
Secondary -
Antonio J. Villegas Vocational High School
Tondo, Manila03-2009
Elementary -
Rosauro Almario Elementary School
Tondo, Manila03-2005
Skills
- Fast and accurate data entry
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Google Sheets
- Experience with CRM
- Experience with database management systems
- Strong attention to detail
- Strong data accuracy
- Excellent organizational skills
- Excellent multitasking skills
- Confidentiality compliance
- Data security compliance
Personal Information
- Age: 33
- Height: 5'1
- Weight: 60 Kg
- Date of Birth: 01/27/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Chat Support
Sterling Global Call Center
03.2022 - Current
Customer Support
TDCX
10.2020 - 01.2022
Customer Service Representative
EXL
05.2020 - 09.2020
Customer Service Representative
ALORICA
12.2019 - 05.2020
Survey Analyst
Sterling Global Call Center
01.2012 - 12.2018
North Shore Answering Service
Sterling Global Call Center
BACHELOR OF INDUSTRIAL TECHNOLOGY - Industria Technology
Universidad De Manila
Secondary -
Antonio J. Villegas Vocational High School
Elementary -
Rosauro Almario Elementary School
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