Summary
Overview
Work History
Education
Skills
Hobbies
CONTACT PERSON IN CASE OF EMERGENCY
Timeline
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Janielle Joy B. Remegio

Janielle Joy B. Remegio

Quezon City, Metro Manila

Summary

To secure a position in an organization which offers challenging assignments and opportunity for increased individuals responsibility with a recognized career path for advancement and skill development.

Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.

Overview

9
9
years of professional experience

Work History

Collections Agent /Tele Collector /Call Center Representative

AMG
11.2024 - 03.2025
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Tele Collector / Costumer Service

JCRI ( CLC )
02.2024 - 09.2024
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.

COLLECTION SPECIALIST

PRIMUS ( WE FUND CORP )
01.2023 - 01.2024

CASHIER / DINING

SCOTLAND INC. BONCHON
01.2021 - 01.2023

CASHIER

BURGER KING
01.2020 - 01.2021

CASHIER / DELCO

SHAKEY'S PIZZA PARLOR
01.2020 - 01.2020

PRODUCTION TEAM LEADER

PHILIPPINE GUM PASTE INC.
01.2016 - 01.2019

Education

Under Graduate - BSBA-MM

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Secondary - undefined

CAMP CRAME HIGH SCHOOL
01.2014

Primary - undefined

BANAGO ELEMENTARY SCHOOL 1
01.2010

Skills

  • Patience with Others “If you’re patient with others and can keep a level head in stressful situation, it will definitely bed noticed by management and perceived as a very strong assets
  • Payment arrangement
  • Skip tracing
  • Collections processing
  • Debt negotiation
  • Delinquent account management
  • Billing procedures
  • Account review
  • System maintenance

Hobbies

Motorcycle Riding , Swimming , Hiking , Cooking , Baking . Interior Design

CONTACT PERSON IN CASE OF EMERGENCY

  • RONA REMEGIO MOTHER 09273008697
  • RENZ NAILGAS PARTNER 09651530511

Timeline

Collections Agent /Tele Collector /Call Center Representative

AMG
11.2024 - 03.2025

Tele Collector / Costumer Service

JCRI ( CLC )
02.2024 - 09.2024

COLLECTION SPECIALIST

PRIMUS ( WE FUND CORP )
01.2023 - 01.2024

CASHIER / DINING

SCOTLAND INC. BONCHON
01.2021 - 01.2023

CASHIER

BURGER KING
01.2020 - 01.2021

CASHIER / DELCO

SHAKEY'S PIZZA PARLOR
01.2020 - 01.2020

PRODUCTION TEAM LEADER

PHILIPPINE GUM PASTE INC.
01.2016 - 01.2019

Secondary - undefined

CAMP CRAME HIGH SCHOOL

Primary - undefined

BANAGO ELEMENTARY SCHOOL 1

Under Graduate - BSBA-MM

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

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Janielle Joy B. Remegio