Watching Korean and Chinese Dramas
JANICE MARIE CHEN LINAG
Store Manager
Novaliches, Quezon City,00
Summary
Currently working as a Store Manager in a Retail Optical Shop and over 20 years of work experience and expertise in the Food & Beverage Industry. A Silver awardee for Service Excellence in Singapore under Kitchen Language Pte. Ltd.
High-energy Store Manager bringing extensive experience in retail, food and beverage and wellness settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
2
2
Languages
3
3
Certifications
28
28
years of professional experience
Work History
Store Manager
House Of Branded Lifestyle Inc. (Vision Express)
05.2019 - Current
Assistant Store Manager
Kitchen Language Pte. Ltd. (Far East Organization Franchise) Cold Stone Creamery Singapore
04.2016 - 03.2019
Assistant Store Manager
Kitchen Language Pte. Ltd. (Far East Organization Franchise) Quiznos Sub Singapore
06.2013 - 03.2016
Management Team
Rustan Coffee Corporation Starbucks Coffee Philippines
01.2000 - 01.2012
- Acts as a role model in all areas of store operations which includes the company’s mission statement, policies and procedures, guidelines, standards and people management skills.
- Responsible in creating a highly satisfied service experience for customers
- Executes successful store operations during scheduled shifts
- Responsible in the development of coffee tools and resources to support the launch and promotion of new coffees and coffee products.
- Creates financial plans to meet or even exceed the store's forecasted budget
- Analyzes and presents an overview of the business through Profit and Loss Reports
- Facilitates classes to newly hired employees as well as classes for management positions
Barista
Rustan Coffee Corporation Starbucks Coffee Philippines
10.1998 - 12.1999
- Educated customers by presenting and explaining coffee drinks and pastry menu options, enhancing their ordering experience
- Prepared and made coffee beverages by following prescribed recipes and techniques to ensure quality and consistency
- Greeted, welcomed, and assisted customers upon entry, ensuring their needs were met for a positive store experience
Education
Bachelor’s Degree - Commerce (BSC), Business Management
San Sebastian College – Recoletos
Manila, Philippines01-1998
Secondary Education - undefined
San Sebastian College – Recoletos
Manila, Philippines01-1993
Primary Education - undefined
Northern Rizal Yorklin School (Chinese School)
Caloocan City, Philippines01-1989
Teach English Now! Foundational Principles - Education
Arizona State University Via Coursera
Online 04.2001 -
Skills
Store operations management
Customer service excellence
Financial planning
Profit and loss analysis
Employee training
Team leadership
Sales forecasting
Inventory management
Certification
Starbucks Coffee Certified Classroom Facilitator, Learning Coach and Coffee and Tea Master - Maintains focus in the development of both newly hired partners and management partners for promotion - Provides a conducive and positive learning environment for all partners in the company - Provides frequent, direct and honest feedback timely to improve partners’ performance
Interests
Taking care of my daughter
SUMMARY OF QUALIFICATIONS:
- Currently handling 2 optical shops in the Philippines. Previously worked with 2 brands in Singapore namely Quiznos Sub & Cold Stone Creamery. Handled several Starbucks stores in the Philippines as a Store Manager from 2002 to 2012
- Has established my capacity to lead an effective sales team with excellent sales returns
- Outstanding experience in business management, communication skills, training and development
- Highly skilled in establishing an extremely motivated team mindful of their roles and responsibilities resulting in a positive and effective work-environment
Timeline
Store Manager
House Of Branded Lifestyle Inc. (Vision Express)
05.2019 - Current
Assistant Store Manager
Kitchen Language Pte. Ltd. (Far East Organization Franchise) Cold Stone Creamery Singapore
04.2016 - 03.2019
Assistant Store Manager
Kitchen Language Pte. Ltd. (Far East Organization Franchise) Quiznos Sub Singapore
06.2013 - 03.2016
Teach English Now! Foundational Principles - Education
Arizona State University Via Coursera
04.2001 -
Management Team
Rustan Coffee Corporation Starbucks Coffee Philippines
01.2000 - 01.2012
Barista
Rustan Coffee Corporation Starbucks Coffee Philippines
10.1998 - 12.1999
Primary Education - undefined
Northern Rizal Yorklin School (Chinese School)
Secondary Education - undefined
San Sebastian College – Recoletos
Bachelor’s Degree - Commerce (BSC), Business Management
San Sebastian College – Recoletos