JANICE KONG AQUINO
CITY OF SAN FERNANDO
Summary
Dynamic professional with extensive experience in administration, sales, retail, customer service, and the hospitality industry, seeking to leverage a diverse skill set within a forward-thinking organization. Proven expertise in managing financial operations while ensuring compliance with regulatory standards, complemented by strong analytical skills and strategic planning capabilities. Recognized for fostering team collaboration and driving results through effective communication and adaptability in fast-paced environments. Committed to delivering excellence and contributing to organizational success through a proactive, results-oriented approach.
Overview
22
22
years of professional experience
Work History
Barangay Treasurer
BARANGAY SAN JOSE
San Jose, City Of San Fernando, Pampanga
11.2023 - 12.2024
- Managed budgeting processes to ensure financial accuracy and accountability.
- Oversaw financial reporting, ensuring compliance with local government regulations.
- Developed and implemented strategies for effective fund allocation and resource management.
- Facilitated community meetings to discuss financial matters and gather stakeholder input.
- Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
Customer Service Representative
STARTEK/COMCAST XFINITY
Angeles, Pampanga
01.2023 - 07.2023
- Handled inbound calls to assist customers with inquiries and issues. Resolved wifi modem problems utilizing available tools. Activated customer accounts efficiently. Processed refunds for equipment orders promptly. Guided customers through the process of refilling their internet service. Aimed to enhance customer satisfaction with Xfinity prepaid wifi services.
Senior Quality Assurance Manager/Human Resources Manager
ASTF HOLDINGS PTE LTD (Singapore)
Singapore
05.2012 - 04.2015
- Achieved streamlined administration department operations through effective staff appointment and decision-making for accounts department. Enhanced daily workflow and scheduling, resulting in improved departmental productivity. Facilitated employee discipline and termination in accordance with company policy, fostering a compliant workplace environment.
Sales Manager
ORBIT SHOWTIME NETWORK
Dubai Media City, Dubai, United Arab Emirates
03.2010 - 04.2012
- Achieved monthly targets by implementing efficient staff scheduling practices. Streamlined weekly rosters to maximize team productivity. Contributed to weekly meetings with country manager/director for Middle East & North Africa, fostering alignment on strategic goals.
Customer Service Executive
IKEA DUBAI
Dubai Festival City, Rashidiya, Dubai, United Arab Emirates
10.2005 - 02.2010
- Achieved high customer satisfaction by effectively managing after-sales service for returns and exchanges. Enhanced service delivery through efficient operation of information desk. Improved visitor engagement by overseeing children's play facility activities. Streamlined loading bay processes to ensure timely deliveries. Strengthened communication by operating telephone and public announcement systems effectively.
Health Club Receptionist/Front Office Receptionist
RENAISSANCE DUBAI HOTEL (MARRIOTT)
Deira, Dubai, United Arab Emirates
02.2003 - 09.2005
- Achieved high guest satisfaction by effectively managing hotel health club facility. Streamlined check-in and check-out processes for members and guests. Enhanced operational oversight of activities within premises to ensure a welcoming environment. Optimized online and phone reservation systems for improved service delivery. Resolved client complaints swiftly, contributing to positive guest experiences.
Education
Bachelor of Science - Home Economics, Home Economics Education
04-2002
Timeline
Barangay Treasurer - BARANGAY SAN JOSE
11.2023 - 12.2024
Customer Service Representative - STARTEK/COMCAST XFINITY
01.2023 - 07.2023
Senior Quality Assurance Manager/Human Resources Manager - ASTF HOLDINGS PTE LTD (Singapore)
05.2012 - 04.2015
Sales Manager - ORBIT SHOWTIME NETWORK
03.2010 - 04.2012
Customer Service Executive - IKEA DUBAI
10.2005 - 02.2010
Health Club Receptionist/Front Office Receptionist - RENAISSANCE DUBAI HOTEL (MARRIOTT)
02.2003 - 09.2005
Pampanga Agricultural College - Bachelor of Science, Home Economics, Home Economics Education
PERSONAL INFORMATION
- AGE: 44 years old
- GENDER: Female
- DATE OF BIRTH: Sept. 17, 1981
- HEIGHT: 5’4”
- WEIGHT: 72kg.
- NATIONALITY: Filipino
- RELIGION: Catholic
- MARITAL STATUS: Annulled (2022)