Janice Santos
Calamba, Province Of Laguna
Summary
Well-qualified team player proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
24
24
years of professional experience
Work History
Business Owner/Operator
MarineJems Aquatic Petshop
01.2023 - 08.2023
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Implemented data-driven decision-making processes by analyzing key performance indicators and making adjustments accordingly.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on organization''s success/growth trajectory.
- Expanded market reach by developing e-commerce capabilities and leveraging digital marketing tools to target new audiences.
- Established loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Small Business Owner
IceMac Printing Services
11.2017 - 05.2018
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt write offs.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Promoted business via social media to generate leads and maximize brand identity.
Logistics Associate
Santa Rosa Gas Corporation
07.2013 - 10.2013
- Coordinated returns processing efficiently, reducing turnaround time for customers seeking refunds or exchanges.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Ensured compliance with relevant regulations governing import/export activities, avoiding costly fines or penalties.
Production Worker
Shinetzu Magnetics Phils.
04.2005 - 09.2005
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Logistics Personel
Tibayan Group Of Companies (Sta. Rosa Holdings)
01.2004 - 12.2004
- Maintained open lines of communication between logistics, sales, and production departments to ensure a cohesive approach to supply chain management.
- Evaluated potential suppliers based on criteria such as reliability, pricing structure, and ability to meet delivery deadlines.
- Managed compliance with all applicable regulations, ensuring timely submission of required documentation to relevant authorities.
Production Line Worker
Nidec Corporation Filipinas
04.2003 - 09.2003
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Managed inventory levels accurately by conducting routine counts of raw materials required for daily operations.
- Prevented costly errors in product assembly by adhering closely to company guidelines, blueprints, and specifications.
Production Worker
Fujitsu Computer Products Philippines
08.1999 - 09.2000
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
Education
Associate of Science - Computer Programming
Trimex Computer School
Binan, Province Of Laguna, Philippines 04.2001 -
High School Diploma -
Balibago National High School
Santa Rosa, Province Of Laguna, Philippines 04.2001 -
Skills
Inventory Management
Client Relations
Advance Multitasker
Customer Service
driving
14 Years of diving in the Philippines
Timeline
Business Owner/Operator
MarineJems Aquatic Petshop
01.2023 - 08.2023
Small Business Owner
IceMac Printing Services
11.2017 - 05.2018
Logistics Associate
Santa Rosa Gas Corporation
07.2013 - 10.2013
Production Worker
Shinetzu Magnetics Phils.
04.2005 - 09.2005
Logistics Personel
Tibayan Group Of Companies (Sta. Rosa Holdings)
01.2004 - 12.2004
Production Line Worker
Nidec Corporation Filipinas
04.2003 - 09.2003
Associate of Science - Computer Programming
Trimex Computer School
04.2001 -
High School Diploma -
Balibago National High School
04.2001 -
Production Worker
Fujitsu Computer Products Philippines
08.1999 - 09.2000