Summary
Overview
Work History
Education
Skills
driving
Timeline
Generic

Janice Santos

Calamba, Province Of Laguna

Summary

Well-qualified team player proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

24
24
years of professional experience

Work History

Business Owner/Operator

MarineJems Aquatic Petshop
01.2023 - 08.2023
  • Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Implemented data-driven decision-making processes by analyzing key performance indicators and making adjustments accordingly.
  • Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on organization''s success/growth trajectory.
  • Expanded market reach by developing e-commerce capabilities and leveraging digital marketing tools to target new audiences.
  • Established loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.

Small Business Owner

IceMac Printing Services
11.2017 - 05.2018
  • Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt write offs.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Promoted business via social media to generate leads and maximize brand identity.

Logistics Associate

Santa Rosa Gas Corporation
07.2013 - 10.2013
  • Coordinated returns processing efficiently, reducing turnaround time for customers seeking refunds or exchanges.
  • Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
  • Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
  • Ensured compliance with relevant regulations governing import/export activities, avoiding costly fines or penalties.

Production Worker

Shinetzu Magnetics Phils.
04.2005 - 09.2005
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.

Logistics Personel

Tibayan Group Of Companies (Sta. Rosa Holdings)
01.2004 - 12.2004


  • Maintained open lines of communication between logistics, sales, and production departments to ensure a cohesive approach to supply chain management.
  • Evaluated potential suppliers based on criteria such as reliability, pricing structure, and ability to meet delivery deadlines.
  • Managed compliance with all applicable regulations, ensuring timely submission of required documentation to relevant authorities.

Production Line Worker

Nidec Corporation Filipinas
04.2003 - 09.2003
  • Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
  • Managed inventory levels accurately by conducting routine counts of raw materials required for daily operations.
  • Prevented costly errors in product assembly by adhering closely to company guidelines, blueprints, and specifications.

Production Worker

Fujitsu Computer Products Philippines
08.1999 - 09.2000
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.

Education

Associate of Science - Computer Programming

Trimex Computer School
Binan, Province Of Laguna, Philippines
04.2001 -

High School Diploma -

Balibago National High School
Santa Rosa, Province Of Laguna, Philippines
04.2001 -

Skills

Inventory Management

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driving

14 Years of diving in the Philippines 

Timeline

Business Owner/Operator

MarineJems Aquatic Petshop
01.2023 - 08.2023

Small Business Owner

IceMac Printing Services
11.2017 - 05.2018

Logistics Associate

Santa Rosa Gas Corporation
07.2013 - 10.2013

Production Worker

Shinetzu Magnetics Phils.
04.2005 - 09.2005

Logistics Personel

Tibayan Group Of Companies (Sta. Rosa Holdings)
01.2004 - 12.2004

Production Line Worker

Nidec Corporation Filipinas
04.2003 - 09.2003

Associate of Science - Computer Programming

Trimex Computer School
04.2001 -

High School Diploma -

Balibago National High School
04.2001 -

Production Worker

Fujitsu Computer Products Philippines
08.1999 - 09.2000

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Janice Santos