Order Processing and Returns Manager with extensive experience, excelling in managing the complete order processing cycle and enhancing workflow efficiencies. Demonstrated expertise in returns and reverse logistics, credit risk evaluation, accounts receivable management, customer service and financial reporting fostering a high-performing environment through effective team leadership and mentoring. Proven track record in developing process improvements, synchronizing cross-functional teams, and maintaining key performance metrics to optimize operations. Career goals include leveraging extensive experience in project management and data analysis to drive strategic initiatives and business growth.
Hi, I’m
Janice Pangilinan
Parañaque City
Summary
Overview
24
years of professional experience
1
Certification
Work History
RBC-MDC Corporation
Order Processing and Returns Manager
01.2019 - Current
Job overview
- Manage the complete order processing cycle, ensuring accuracy and timely fulfillment.
- Oversee returns management, coordinating with logistics and finance teams to address disputes effectively and ensure compliance with company policies.
- Supervise the Customer Care Section, ensuring prompt resolution of delivery issues in line with SLA requirements and customer satisfaction goals.
- Developed and implement process improvements to streamline workflow efficiencies and increased order accuracy.
- Collaborate with cross-functional teams including sales, finance, inventory, warehouse, logistics and customer service to synchronize business functions.
- Created and maintained key performance metrics and reports to monitor order processing and returns effectiveness.
- Mentored and trained team members, fostering a collaborative and high-performing environment.
RBC-MDC CORPORATION
Distribution Controller
01.2016 - 01.2018
Job overview
- Supervised daily order fulfillment operations, ensuring adherence to service level agreements (SLAs) and customer expectations.
- Assisted in developing standard operating procedures (SOPs) to streamline order management and returns handling.
- Handled escalations related to order issues, working closely with sales and customer service teams to provide timely resolutions.
- Supervise the Customer Care Section, ensuring prompt resolution of delivery issues in line with SLA requirements and customer satisfaction goals.
- Monitored performance metrics such as order accuracy, return rates and process improvement initiatives.
RBC-MDC CORPORATION
Credit and Accounts Receivable Management Officer
01.2008 - 01.2015
Job overview
- Managed accounts receivable processes, credit approvals, customer onboarding, ensuring accurate invoicing, timely collections, and resolution of disputes.
- Monitored outstanding balances, implementing proactive credit control measures.
- Negotiated payment terms and settlements with customers while safeguarding company financial interests.
- Assisted in financial forecasting and reporting, providing key insights into cash flow and risk management.
- Collaborated with sales and finance teams to maintain a balance between customer satisfaction and financial security.
RBC-MDC CORPORATION
Credit Analyst
01.2004 - 01.2007
Job overview
- Evaluated customer creditworthiness by analyzing financial statements, payment history, and credit reports.
- Provided recommendations on credit limits and terms to mitigate financial risks.
- Assisted in the development of credit policies and procedures to optimize risk management.
- Worked closely with sales team and clients to reduce delinquencies and improve receivables turnover.
- Prepared analytical reports for senior management on credit status and financial risks.
RBC-MDC Corporation
Accounting Associate
02.2001 - 01.2003
Job overview
- Performed general accounting duties including data and journal entries, bank reconciliations, and support for financial reporting.
- Assist in the preparation of monthly, quarterly, and annual financial reports.
- Assisted with documentation and audit requirements.
Education
Polytechnic University of The PhilippinesSta. Mesa, Manila
Bachelor of Science from Accountancy
05.2000
University Overview
Skills
- Order Management and Fulfillment
- Returns and Reverse Logistics
- Inventory Analysis
- Customer Service & Issue Resolution
- Credit Risk Evaluation and Accounts Receivable Management
- Financial Reporting & Reconciliation
- Process Improvement and Optimization
- Cross-Functional Coordination
- Team Leadership and Mentoring
- Project Management
- Data Analysis and Report Generation
Certification
- SAP S/4HANA Implementation Core Team
- ISO Certification Core Team
- Customer Service Training
- Advanced MS Excel Training
References
References
Available upon request.Timeline
Order Processing and Returns Manager
RBC-MDC Corporation
01.2019 - Current
Distribution Controller
RBC-MDC CORPORATION
01.2016 - 01.2018
Credit and Accounts Receivable Management Officer
RBC-MDC CORPORATION
01.2008 - 01.2015
Credit Analyst
RBC-MDC CORPORATION
01.2004 - 01.2007
Accounting Associate
RBC-MDC Corporation
02.2001 - 01.2003
Polytechnic University of The Philippines
Bachelor of Science from Accountancy
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