Janice Ortiz Bautista
Account Representative
Floridablanca
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
1
1
Language
Work History
Account Representative
Intelogix Phils.
10.2022 - Current
- Handle customer inquiries: Answer questions, resolve issues, and provide information about products and services.
- Communicate effectively: Use clear and concise language to ensure customers understand the information provided.
- Resolve customer problems: Find solutions quickly and efficiently to address customer concerns.
- Maintain customer data privacy: Ensure that customer information is handled in accordance with regulations and company policies.
- Collaborate with team members: Work with colleagues to share feedback, contribute to team meetings, and maintain a positive work environment.
- Achieve performance goals: Work towards meeting performance targets such as call duration and customer satisfaction.
Service Crew
Chooks to Go
11.2021 - 03.2022
- Company Overview: Food & Beverage / Catering / Restaurant
- Manages store operation.
- Preparing products to sell.
- Maintaining the cleanliness of the store.
- Doing daily reports sent to managers.
- Preparing customers order.
- Ensuring good quality service to consumers.
- (4 Months, 4 Weeks)
STATION ASST. MANAGER
TANAY PETRON SERVICE STATION
08.2015 - 03.2020
- Company Overview: Oil / Gas
- MANAGES STATION OPERATION
- ATTENDING MEETINGS WITH PETRON CORPORATION MAIN OFFICE TO REPORT SALES AND DISCUSS OVERALL SITUATION AT THE STATION.
- MANAGES CLIENTS STATEMENT OF ACCOUNT AND BILLINGS.
- HANDLING EVERY EMPLOYEES CONCERNS.
- DOING THE WEEKLY PAYROLL
- ATTENDING TO CUSTOMERS COMPLAINS
- MAKING SURE OF THE SAFETY OF THE EMPLOYEES
- CONDUCTING WEEKLY MEETINGS WITH THE EMPLOYEES
- FILING OF LEGAL/GOVERNMENT DOCUMENTS
- ATTENDING SEMINARS FOR THE STATION
- DOING REPORTS TO BE SUBMITTED AT THE MAIN OFFICE
- (4 Years, 7 Months)
STATION SUPERVISOR
TANAY PETRON SERVICE STATION
06.2010 - 08.2015
- Company Overview: Oil / Gas
- Supervised daily operations, ensuring adherence to safety protocols and enhancing overall service efficiency at the station.
- Trained and mentored new staff on operational procedures, improving team productivity and service quality.
- Coordinated fuel inventory management, minimizing discrepancies and ensuring timely replenishment of stock levels.
- Implemented maintenance schedules for station equipment, reducing downtime and improving service reliability for customers.
STATION SECRETARY
TANAY PETRON SERVICE STATION
10.2008 - 06.2010
- Company Overview: Oil / Gas
- Managed daily administrative operations, ensuring efficient communication and coordination among staff and customers.
- Developed and maintained filing systems, streamlining document retrieval processes and enhancing organizational efficiency.
- Oversaw customer service inquiries, resolving issues promptly to improve overall client satisfaction and service quality.
- Coordinated scheduling and logistics for service appointments, optimizing workflow and reducing wait times for customers.
PUMP ATTENDANT
TANAY PETRON SERVICE STATION
11.2007 - 09.2008
- Company Overview: Oil / Gas
- Monitored fuel levels and operated dispensing equipment, ensuring efficient service and compliance with safety regulations.
- Provided exceptional customer service by assisting customers with fuel purchases and addressing inquiries promptly.
- Conducted regular maintenance checks on pumps and equipment, preventing service interruptions and promoting operational efficiency.
- Restocked merchandise and maintained a clean, organized service area, enhancing the overall customer experience.
Education
High School Diploma -
TANAY NATIONAL HIGH SCHOOL
Tanay, Province Of Rizal, Philippines04.2002
Skills
Customer support management
Issue resolution
Data protection compliance
Effective client communication
References
FELIMON, VALLESTERO, DEALER/MANAGER, julie_vallestero@yahoo.com, 09199020420, TANAY PETRON SERVICE STATION
Trainings / Seminars
- May 23, 2017 - May 26, 2017 BASIC TRAINING AND REFRESHER COURSE FOR POLLUTION CONTROL OFFICER PRISM EXPRESS CONSULTING INC. TAGAYTAY, CITY
- May 20, 2017 - May 21, 2017 BASIC OCCUPATIONAL SAFETY AND HEALTH RBA-ENV'T HEALTH AND SAFETY CONSULTANCY AND TRAINING SOLUTION MANDALUYONG, CITY
Government Documents
Passport ID Number: P9979958A Place of Issue: DFA NCR EAST Date of Expiration: Dec 18, 2028
Timeline
Account Representative
Intelogix Phils.
10.2022 - Current
Service Crew
Chooks to Go
11.2021 - 03.2022
STATION ASST. MANAGER
TANAY PETRON SERVICE STATION
08.2015 - 03.2020
STATION SUPERVISOR
TANAY PETRON SERVICE STATION
06.2010 - 08.2015
STATION SECRETARY
TANAY PETRON SERVICE STATION
10.2008 - 06.2010
PUMP ATTENDANT
TANAY PETRON SERVICE STATION
11.2007 - 09.2008
High School Diploma -
TANAY NATIONAL HIGH SCHOOL