Open To Work
Janice Madronio
La Trinidad
Summary
Results-driven professional with extensive experience in providing high-level administrative and operational support in dynamic corporate environments. Proven ability to efficiently manage schedules, coordinate meetings, maintain accurate records, and streamline office processes to enhance efficiency and productivity. Expertise in data management, reporting, and client communication complemented by a strong commitment to accuracy, professionalism, and confidentiality. Recognized for exceptional organizational skills and meticulous attention to detail, consistently supporting executive and departmental objectives with effectiveness and precision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Wound Pros
09.2023 - 11.2025
- Data Management: Create, maintain, and update spreadsheet and database to ensure accurate and organized records. Pull report from multiple sources, input data into software systems, and perform regular audits to maintain data integrity and reliability.
- Schedule Management: Coordinate and manage calendar for team member, including organizing appointments, meetings, and reminders. Arrange and confirm client meetings, prepare necessary materials, and ensure smooth logistics and time management.
- Email and Communication Management: Monitor and prioritize incoming emails, ensuring timely and professional responses to clients, partners, and internal teams. Draft, proofread, and send correspondences on behalf of the department, maintaining a consistent professional tone.
- CRM Management: Maintain and update the Customer Relationship Management (CRM) system with accurate client information, communications, and project progress. Generate CRM-based reports and track performance metrics to support operational efficiency.
- Documentation and Reporting: Prepare, edit, and organize business documents, reports, and presentations. Maintain digital filing systems for easy access and version control.
- Administrative Support: Provide general administrative assistance to management and staff, including handling inquiries, processing requests, and coordinating with internal departments.
- Operational Efficiency: Assist in developing and improving administrative processes to enhance workflow efficiency and ensure compliance with company policies and standards.
- Confidentiality and Professionalism: Handle sensitive information with discretion and maintain confidentiality in all aspects of administrative operations.
Real-Estate Virtual Assistant
Vice Realty Group
07.2022 - 05.2025
- Prepared and uploaded accurate invoices for Vendor charges using Buildium and Meld.
- Created detailed repair work descriptions and shared comprehensive reports with property owners.
- Managed and uploaded property photos and status updates to Dropbox to maintain owner visibility.
- Answered tenant and owner calls regarding repair inquiries, invoices, property concerns, and general management issues.
- Conducted weekly meetings with property owners to strategize repairs, maintenance plans, and property showings.
- Created work orders using Buildium and Meld upon receipt of repair requests and coordinated technician schedules and task assignments.
- Responded promptly and professionally to all inquiries, ensuring clear communication and efficient issue resolution.
- Facilitated onboarding of new owners and prepared all required documentation.
- Coordinated with vendors for repair pricing, including HVAC and appliance services.
- Handled tenant screening and performed background checks.
- Managed and updated work orders, scheduled appointments, and coordinated with property owners and tenants.
- Monitored repair progress and vendor coordination for timely completion. Generated daily, weekly, and monthly reports on work order status.
- Processed Home Depot purchases and verified transactions.
- Drafted and sent quotations for repair approvals and correspondence with property owners.
- Daily Check Out with our maintenance Team to check the progress of work and help needed.
Investment Relations
Republic
06.2023 - 12.2023
- Delivered high-quality support for UK investment accounts by addressing client inquiries with accuracy and professionalism.
- Resolved customer complaints and feedback efficiently, ensuring improved satisfaction and trust.
- Consistently managed 80–100 email tickets daily, maintaining strong attention to detail and meeting service-level targets.
- Provided proactive and clear investment updates to help clients understand their account status and ongoing transactions.
- Optimized workflow and case management using Monday.com, Zendesk, and Notion, ensuring timely follow-through on customer requests.
Assistant Call Center Manager
Teleperformance
06.2020 - 02.2023
- Led a team to meet client-set goals, efficiency targets, and site performance metrics.
- Created and delivered client business presentations.
- Applied problem-solving and DMAIC methodologies for continuous process improvement.
- Conducted coaching sessions to address performance gaps and drive development.
- Analyzed supervisor performance and implemented effective action plans.
- Supported supervisors in building confidence, enhancing product knowledge, and improving communication skills.
Team Leaders
Teleperformance
02.2013 - 06.2020
- Supervised a team of 15–18 agents, ensuring consistent quality and productivity.
- Audited calls to identify trends and performance improvement opportunities.
- Coached agents on communication, process adherence, and behavior to achieve KPIs.
- Fostered a supportive environment that encouraged growth and accountability.
Registered Nurse
Benguet General Hospital
01.2014 - 06.2014
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, promoting adherence to treatment protocols.
Education
Masters of Science - Nursing
Saint Louis University
01.2014
Bachelors of Science - Nursing
Saint Louis University
01.2006
Skills
- Critical thinking and analysis
- Lean Six Sigma certified
- Analytical reasoning
- Strong work ethic
- Skilled in utilizing Excel and G Suite for productivity
- Proficiency in Microsoft Office
- Skilled in property management software including Buildium and Meld
- Experienced with Zendesk and HubSpot platforms
- Analytical data insights
- Data capture and documentation
- Strategic decision making
- Organizational time strategies
- Goal-oriented under stress
Accomplishments
- Project Management Fundamentals, 2022
- LSS Global Yellow Belt, 2022
- Circle of Excellence (Professionalism)
Certification
Lean Six Sigma
HIPAA Certified
LANGUAGES
English
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Administrative Assistant
The Wound Pros
09.2023 - 11.2025
Investment Relations
Republic
06.2023 - 12.2023
Real-Estate Virtual Assistant
Vice Realty Group
07.2022 - 05.2025
Assistant Call Center Manager
Teleperformance
06.2020 - 02.2023
Registered Nurse
Benguet General Hospital
01.2014 - 06.2014
Team Leaders
Teleperformance
02.2013 - 06.2020
Bachelors of Science - Nursing
Saint Louis University
Masters of Science - Nursing
Saint Louis University
References
- Karen, Grimsely, Director of Market Enablement, Karen_grimsley@outlook.com, 910-544-6515
- Grace, Loise Comising, Team Supervisor of Market Enablement, loisef64@gmail.com, +639953489071
- Shaniqua, Lovings, Market Support, shaniqua.lovings@gmail.com, 979-212-1271