JANICE ENCIO
TANZA
Summary
Equipped with strong problem-solving abilities, willingness to learn, take responsibilities, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and explore new opportunities and to gain more knowledge.
Overview
13
13
years of professional experience
Work History
Customer Operation Support Import
CEVA FREIGHT FORWARDING PHILIPPINES INC
05.2021 - Current
- Received bookings from clients and counterparts across multiple countries.
- Coordinated incoming shipments, ensuring compliance with all relevant regulations.
- Provided accurate shipping instructions upon receipt of shipping approvals from consignees.
- Attended daily operations meetings to discuss shipment statuses and resolve issues.
- Obtained approvals for shipments from the paying entity, ensuring timely processing.
- Checked and responded to emails regarding shipment inquiries and updates.
- Lodged E-manifests and validated submissions to Etrade for compliance.
- Coordinated applicable rates with origin and destination points for cost efficiency.
- Communicated with airlines to confirm actual arrival times of shipments.
- Ensured timely review and responses to pre-alert emails from agents.
- Sent pre-alerts to clients to keep them informed of their shipment status.
- Answered telephone queries from vendors and buyers about shipment statuses.
- Indorsed AWB and other necessary documents for IP lodgment and customs release.
- Ensured timely submission of all required APC/SEIT-LAP reports for compliance.
- Checked and validated delivery note invoices to confirm accuracy of charges.
- Tracked shipments to monitor their departure and arrival status.
- Monitored and updated clients on the movement of their shipments regularly.
- Managed spot shipments to ensure immediate attention and resolution.
- Acted as backup for drop shipments, ensuring no disruption in service.
- Processed and managed shipment transactions to maintain operational efficiency.
- Tracked and monitored shipment status, providing timely updates to clients and internal teams.
CUSTOMER OPERATION SUPPORT EXPORT
CEVA FREIGHT FORWARDING PHILIPPINES INC.
12.2015 - Current
- Obtain booking from transport team air/sea shipments
- Prepare and submit daily report for booking received and picked-up on same day.
- Arrange and monitor the truck to ensure that all cargo will be pick-up on time.
- Responsible for the execution of export document requirements like COO and submit to airport processor for immediate processing.
- Submit the COO report
- Submit export global report
- Attending meeting for daily operations
- Check and answering e-mail regarding shipments and other queries
- Assist the PEZA processor for the AEDS lodgment.
- Process the export documents from PEZA to Customs.
- Coordinating with the airlines for the bookings.
- Preparing COO docs (Form E, A, PCCI, General CO).
- Sending complete sets of export documents to APC/SEIT.
- Monitoring the shipment if already departed and arrived.
Customer Service (Logistics Import Administrator)
DHL GLOBAL SUPPLY CHAIN
01.2013 - 12.2014
- Processes and manages shipment transactions in Oracle
- Lodges and books export shipments
- Processes Letter of Authority
- Processes of Farm in documents (8105)
- Sending of Pre-alerts (Air and Sea shipments)
- Tracked and monitored shipment status, providing timely updates to clients and internal teams.
- Coordinated logistics for incoming shipments, liaising with vendors to optimize delivery schedules.
- Facilitated communication with overseas and local partners to ensure smooth import operations.
- Prepared and submitted weekly and monthly performance reports to assess operational efficiency.
- Ensured timely submission of all required reports and documentation related to import activities.
Education
Bachelor of Science - Industrial Technology
Cavite State University
Rosario, Campus, Rosario, Cavite, Philippines01.2012
High School Diploma - undefined
Gregorio Catenza National High School
Tunga, Leyte, Philippines01.2006
Skills
- Experienced with Microsoft Office tools and Oracle software
- Effective customer query resolution
- Friendly, positive attitude
- Excellent Customer service
- Dependable and responsible
- Multitasking
- Problem resolution
Accomplishments
- Achieved high Gross margin through 100% of winning spots.
- Resolved Huge penalty amounting (PHP 7M)
- 2025 Customer Service Star of the Year
Timeline
Customer Operation Support Import
CEVA FREIGHT FORWARDING PHILIPPINES INC
05.2021 - Current
CUSTOMER OPERATION SUPPORT EXPORT
CEVA FREIGHT FORWARDING PHILIPPINES INC.
12.2015 - Current
Customer Service (Logistics Import Administrator)
DHL GLOBAL SUPPLY CHAIN
01.2013 - 12.2014
High School Diploma - undefined
Gregorio Catenza National High School
Bachelor of Science - Industrial Technology
Cavite State University
TRAINING:
- IATA Dangerous Goods Regulations
- Philippine Multimodal Transport and Logistics Association, Inc.
- Certificate Issued: 2019-05-08
PERSONAL PARTICULARS:
- Citizenship: Filipino
- Gender: Female
- Civil Status: Married
- Age: 35
- Birthplace: Leyte, Philippines
- Religion: Catholic