Hi, I’m
Janice Dioneo
Customer Service Representative
Silay,NEC
Overview
5
years of professional experience
Work History
TeleperformanceProvince Of Negros Occidental, Bacolod, Philippines
Customer Service Representative
10.2020 - Current
Job overview
- Maintained accurate records of customer interactions and transactions to ensure data integrity.
- Assessed customer satisfaction levels post-interaction to drive service improvements.
- Identified customer needs and delivered tailored solutions to enhance user experience.
- Applied de-escalation techniques to manage difficult situations while maintaining composure.
- Followed up with customers to confirm satisfaction with resolution outcomes.
- Resolved inquiries related to software or hardware operation issues efficiently.
- Addressed customer inquiries regarding product features, pricing, and availability promptly.
EICCISilay
Bookkeeper
03.2006 - 05.2007
Job overview
- Classified and summarized financial data to compile and enter in financial records
- Documented transaction details to track and manage financial data.
- Ensured accuracy in all accounting entries and records.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Education
University of Saint La SalleBacolod City, Philippines
Bachelor of Science from Commerce
03-2001
Skills
- Customer service
- Data entry
- Conflict resolution
- Product knowledge
- Technical support
- Customer relationship management
- Account management
- MS office
- Empathy and patience
- Account updates
- Microsoft Excel
- Self motivation
- Customer relations
Languages
Tagalog
First Language
English
Advanced (C1)
C1
References
References available upon request.
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Timeline
Customer Service Representative
Teleperformance
10.2020 - Current
Bookkeeper
EICCI
03.2006 - 05.2007
University of Saint La Salle
Bachelor of Science from Commerce
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