JANICE B. CRISTINO
Yellowbird St. Brgy San Juan Cainta,Rizal
Summary
Results-oriented Healthcare Executive specialising in hospital and physician billing management. Resolved medical coding errors to enhance claim accuracy and expedite payment processes. Managed patient billing disputes, ensuring timely resolutions and optimising service delivery. Committed to driving improvements in revenue cycle management and cultivating strong customer relationships.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Healthcare Executive
Omega Healthcare
Pasig , San Antonio
04.2024 - Current
- Managed hospital and physician billing, ensuring timely collection of payments and accurate transaction processing.
- Resolved medical coding errors, enhancing claim accuracy and facilitating timely payments.
- Handled patient billing disputes and addressed inquiries, achieving prompt resolutions and maintaining patient satisfaction.
Customer Service Representative
Sagility
08.2019 - 03.2024
- Manage inbound and outbound customer calls in a timely manner.
- Answered inbound calls, evaluated customer problems and complaints, provided effective solutions, responded to customer needs, and routed calls to appropriate teams.
- Interacted with customers to address concerns, answered questions, and assisted with their needs, enhancing overall customer satisfaction.
- Demonstrated genuine understanding of customer concerns during interactions, fostering trust and rapport with clients.
Sales Ladies
Isettan Department Store
01.2018 - 01.2019
- Sold products and fulfilled customer needs, securing orders from established and prospective sales outlets.
- Contact new and existing customers to discuss needs.
- Highlighted product features to demonstrate their effectiveness in solving customer issues.
- Assisted customers and ensured high-quality product delivery.
- Maintained up-to-date knowledge of product features and specifications.
Education
ACCESS COMPUTER COLLEGE - Computer Secretarial
Access Computer College
Quezon City, 0001-2018
SECONDARY SCHOOL -
Bontoc National High School
Hindang Leyte01-2010
Skills
- Claims management
- Revenue cycle management
- Attention to detail
- Time management
- Multitasking
- Communication skills
- Interpersonal skills
- Team collaboration
- Independent work
Certification
TESDA Contact Center Services NCC 11, 2019-01-01
Custom
- Gabriel Corral, Colleague, 09293344768
- John Galman Marcial, Colleague, 09477701908
- Jea Rose Perlin, Colleague, 09158753059
References
- ShekinaGlory Santos - Team Leader
- Japeth Chua- Process Lead
Timeline
Healthcare Executive
Omega Healthcare
04.2024 - Current
Customer Service Representative
Sagility
08.2019 - 03.2024
Sales Ladies
Isettan Department Store
01.2018 - 01.2019
ACCESS COMPUTER COLLEGE - Computer Secretarial
Access Computer College
SECONDARY SCHOOL -
Bontoc National High School