Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Janice Alo

Guiwanon, Baclayon, Bohol

Summary

Polite and professional individual successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Results-driven Housekeeper excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Reliable household worker dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Overview

10
10
years of professional experience

Work History

Call Center Agent

TaskUs
01.2024 - Current
  • Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
  • Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Household Worker

Hamad Bandar Farhan Surour
11.2016 - 10.2023
  • Contributed positively towards family dynamics by offering assistance during challenging times or participating in bonding activities as appropriate.
  • Safeguarded family property through regular security checks and adherence to safety guidelines while also acting promptly in case of emergencies or unexpected situations.
  • Continually improved professional skillset and knowledge base by attending relevant training sessions or workshops to better serve the needs of each unique household.
  • Coordinated home maintenance tasks such as repairs or improvements, liaising with contractors to ensure high-quality results.
  • Provided comprehensive childcare services, fostering a safe and nurturing environment for children''s growth and development.
  • Implemented effective storage solutions for various items around the house in order to reduce clutter and keep spaces organized.

Computer Attendant

United Technology Computers
01.2014 - 06.2016
  • Streamlined computer lab processes for optimal system performance and user satisfaction.
  • Enhanced user experience by providing timely and efficient computer assistance to patrons.
  • Maintained a clean and organized workspace, ensuring an inviting environment for patrons.
  • Assisted users in navigating various software applications and online resources to achieve desired results.
  • Improved customer service by addressing user inquiries, concerns, and providing relevant solutions.

Education

BSIT (undergraduate) - Major in Programming

Pamantasan Ng Montalban
Montalban, Rizal
04.2001 -

Baclayon High School
Baclayon, Bohol
04.2007

Skills

  • Menu Planning

  • Organizational abilities

  • Punctuality

  • Household safety

  • Home maintenance

  • Cleaning Expertise

  • Customer Service

  • Excellent oral and written communication

  • Teamwork

Additional Information

When I was in Kuwait, I was given a chance to work outside home as part timer and I was able to explore and add some skills in regards to work. First in the Chocolate Factory (Sweet Marcel), wherein I was arranging chocolates depending on the type of the customers they want to and also I am making manual chocolates in the factory. Then I also applied in a Perfume Factory (The Creations Gissah Perfume Company) as a production worker. I also experienced working in Jard Solutions Inventory Company, where we used to count stocks on Alshaya stores. I learned many things even though this was just a part time job I had in Kuwait while working as a Household worker and I was able to utilize my ability when it comes to work.

Timeline

Call Center Agent

TaskUs
01.2024 - Current

Household Worker

Hamad Bandar Farhan Surour
11.2016 - 10.2023

Computer Attendant

United Technology Computers
01.2014 - 06.2016

BSIT (undergraduate) - Major in Programming

Pamantasan Ng Montalban
04.2001 -

Baclayon High School
Janice Alo