Janice Advento
Shipping And Logistics Asst. Manager
Quezon City
Summary
A customer service professional with 16 years of
BPO experience specializing in Shipping and Logistics. I
have lead migration and stabilization of pioneer accounts
which has required me to work on different shifts and even
on holidays. Consistent recipient of performance incentive.
I am very much interested to work in a company where I can
continuously grow and contribute value.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Assistant Manager - Operations
WNS Global Services Phils.
Quezon City
04.2010 - Current
- Spearheaded transition of various accounts and processes which included meetings with Onshore team to create Desk Procedural Manuals and process maps.
- Created and consolidated the team's scorecard to keep track of each members progress.
- Coached and mentored employees for continuous advancements on their career and work ethics which also promoted transparency on appraisal.
- Updated shift schedules and ensured sufficient workforce to complete bookings received within cut-off.
- Maintained good communication with clients thru monthly meetings and reviewed team performance and SOP updates.
- Monitored daily output of each agent that it is within required turnaround time and accuracy.
- Facilitated training of supervisors and managers from different WNS sites of the new system.
Team Leader
Maersk Global Shared Services
Pasig City
02.2005 - 11.2009
- Lead transition of Value Added Services teams namely Custom Manifest and Arrival Notice.
- Communicated with counterparts in China, Hongkong and Taiwan thru emails and phone meetings.
- Conducted appraisals and gave feedback to each team member.
- Monitored workload and ensured proper work allocation.
- Established open and professional relationships with members to achieve team goals.
Education
Bachelor of Arts - Commerce Major in Management
Rizal College of Taal
Taal, Batangas 06.1999 - 03.2004
Skills
Training and mentoring
undefinedCertification
WNS Certified Trainer
Timeline
WNS Certified Trainer
11-2020
Assistant Manager - Operations
WNS Global Services Phils.
04.2010 - Current
Team Leader
Maersk Global Shared Services
02.2005 - 11.2009
Bachelor of Arts - Commerce Major in Management
Rizal College of Taal
06.1999 - 03.2004
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