Summary
Experienced service administrator with a strong background in customer service and client interaction, specializing in service tracking, data entry, and file organization. Proven ability to manage customer concerns with professionalism and empathy, ensuring high levels of satisfaction through effective communication across multiple channels, including calls, emails, and chat support. Skilled in coordinating with cross-functional teams to streamline operations and maintain accurate service records. Demonstrates a consistent track record of achieving quality benchmarks and improving operational efficiency. Career focus on leveraging expertise in customer service and administration to drive organizational success.
Overview
8
8
years of professional experience
Work History
Service Administrator
Gateway Motors Cebu Inc
12.2022 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Reduced accident risks through diligent upkeep of work areas.
- Consistently reached service and quality benchmarks.
- Interacted with customers to gain insights into their needs and provide outstanding service.
- Identified issues, analyzed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Front Desk Receptionist
Microcadd Institute Inc.
10.2018 - 07.2022
- Managed files and records using efficient filing systems
- Handled inquiries via multi-line phone system
- Resolved client concerns and escalated when needed
- Relayed phone messages and coordinated with internal departments
Customer Service Representative
Convergys (now Concentrix)
02.2018 - 05.2018
- Delivered top-notch customer support to internal and external clients
- Used CRM tools to log and troubleshoot concerns
- Reduced hold times through efficient call handling
On-the-Job Trainee
Cebu Parklane Hotel
05.2017 - 11.2017
- Assisted front desk and guest services team in hotel operations
Education
Bachelor of Science - Hotel and Restaurant Management
01.2017
Bachelor of Science - Hotel Management
01.2014
Skills
- Customer Service & Client Interaction: Strong ability to handle customer concerns, provide timely updates, and ensure high levels of satisfaction through professional and empathetic communication
- Office Management: Efficient in overseeing daily administrative tasks, organizing office workflows, and supporting smooth service operations
- Service Tracking: Skilled in monitoring vehicle service status, coordinating with technicians, and ensuring accurate documentation of service records
- Data Entry & File Organization: Detail-oriented in managing records, encoding information, and maintaining organized filing systems for easy retrieval
- Appointment Scheduling: Experienced in managing bookings, coordinating service appointments, and minimising scheduling conflicts
- Call Handling (Inbound/Outbound): Proficient in managing calls professionally—answering inquiries, following up on service requests, and conducting customer callbacks
- Email & Chat Support: Effective in handling written communications, addressing customer concerns, and providing service updates via email and messaging platforms
- Communication Skills: Strong verbal and written communication, capable of coordinating between departments and dealing professionally with customers
- Team Collaboration: Ability to work with cross-functional teams including technicians, parts, and sales departments to support service operations
Service administration proficiency
Languages
English
Tagalog
Personal Information
Custom Section
- Virtual Assistance
- Customer Support (Email/Chat/Phone)
- Administrative Support
- Data Entry & Office Tasks
- Hotel or Travel-related Remote Work
Hobbies and interests
- Traveling: I enjoy exploring new places and cultures, which helps me understand different perspectives—an asset in customer service and client-facing roles.
Timeline
Service Administrator - Gateway Motors Cebu Inc
12.2022 - Current
Front Desk Receptionist - Microcadd Institute Inc.
10.2018 - 07.2022
Customer Service Representative - Convergys (now Concentrix)
02.2018 - 05.2018
On-the-Job Trainee - Cebu Parklane Hotel
05.2017 - 11.2017
University of San Jose-Recoletos - Bachelor of Science, Hotel Management
Cebu Institute of Technology – University - Bachelor of Science, Hotel and Restaurant Management
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